It Support Analyst

3 weeks ago

Cape Town, South Africa Executive Placements Full time

IT Support Analyst Articulated l Team Culture HL7, PACS / RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence Working Model On-Site : Full Time 45 Hour Week l Shifted Schedule Including Weekends Medical Industry A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its international team. You'll support a worldwide network across time zones, ensuring seamless IT operations and outstanding user experience. If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you What You'll Be Doing Serve as the first point of contact for IT support queries Provide technical assistance to internal users and remote clinicians Troubleshoot hardware, software, and workflow-related issues Log and manage tickets, ensuring timely resolution Configure, deploy, and support end-user computing devices Maintain accurate hardware inventory Support clinicians with hardware setup and deployment Participate in IT projects and continuous improvement initiatives Who You Are Excellent communicator (written and verbal English) Customer service champion with a proactive mindset Able to work independently and collaboratively Experienced in troubleshooting applications and hardware Familiar with Office , Windows Server, Active Directory Comfortable working a 6-day week (including either Saturday or Sunday) Bonus Points For Experience in healthcare IT clinician workflows Familiarity with HL7, PACS / RIS, DICOM standards Exposure to AWS, SQL, Jira, Confluence Understanding of ITIL framework and service desk operations Why You'll Love It Here Join a globally connected, mission-driven team Work at the intersection of healthcare and technology Contribute to improving patient outcomes worldwide Competitive salary and benefits Opportunities for growth and learning in a dynamic environment Please communicate your cv : #J-18808-Ljbffr

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