Patient Support Specialist

5 days ago

Durban, South Africa La Lucia Hospital Full time

**Responsibilities**:

- Assisting customers with medication setup and resolving any technical issues they might experience.
- Informing customers about specialized medication functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting medication errors, failures, or malfunctions to management.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
- Analyzing customer feedback and advising management on areas of improvement.
- Maintaining client accounts and updating billing information as needed.

**Requirements**:

- A bachelor's degree in information technology, or a similar field.
- A minimum of two years' experience working as a client support specialist, or a similar role.
- Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.
- Excellent knowledge of customer relationship management best practices.
- Exceptional written and verbal communication skills.
- Solid analytical and problem-solving skills.
- Strong multitasking and organizational skills.
- Ability to work under pressure.

**Job Types**: Full-time, Permanent

**Salary**: R24,000.00 - R36,000.00 per month

**Education**:

- Bachelors (preferred)

**Experience**:

- Information Technology: 2 years (preferred)

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