Quality Manager

**Customer Excellence**
- Demonstrates a desire to meet customers’ needs.
- Listens to what customers are saying and asks questions as appropriate.
- Customer excellence is the ability to demonstrate a desire to understand the customers’ needs.
- Is pleasant, courteous and professional when dealing with internal and external customers.
- Responds to queries promptly, offering as much information as possible and providing services that customers value.

**Behaviours Required**:

- Communicating with customer to deliver a better service.
- Always be polite and positive whilst interacting with customers.
- Talks to customers (internal or external) to find out what they want.
- Finds ways to measure and track customer satisfaction.
- Presents a cheerful, positive manner with customers.

**Communication: written**
- Demonstrates the ability to express ideas, thought and concepts clearly in writing, using correct and appropriate grammar and structure.

**Behaviours Required**:

- Organising written work in a manner that is clear and easy to follow.
- Produces written material that is understandable, as evidenced by the reactions of the recipients.
- Uses proper grammar, spelling and punctuation and paragraph structure.

**Communication: verbal**
- Demonstrates the ability to convey thoughts and express ideas effectively using speech in individual or group situations.
- Attends / listens to and fully comprehends what others are saying.

**Behaviours Required**:

- Is clear and articulate when speaking with an Individual or before a group.
- Uses examples and paraphrasing in speech, as necessary, to clarify ideas and concepts.
- Uses vocabulary appropriate to the audience.
- Checks for understanding of the communication by asking open-ended questions that draw out the listener’s understanding.
- Demonstrates active listening by providing feedback to the speaker in such a way that it is clear that the message was understood.

**Be the Glue**
- Understand, uphold and live the Altron values in day-to-day interactions with internal and external stakeholders
- Acting (in the workplace) in a way that is consistent with what one says and one’s behaviour is consistent with one’s values. Demonstrating behaviour and interacting with others in a way that gives them confidence in one’s own intentions, character and competence.
- **Behaviours Required**:

- Gives and receives constructive feedback.
- The ability to bring humour and fun to their work and their environment and display high levels of commitment, enthusiasm and maintaining a positive attitude.
- Conveying confidence in employee’s ability to be successful, especially with new and challenging tasks.
- Demonstrates honesty; keeps commitments; behaves in a consistent manner.
- Shares thoughts, feelings, and rationale so that others understand personal positions.

**Quality management**
- Sets high standards of performance for self and others.
- Assumes responsibility and accountability for successfully completing assignments or tasks.
- Demonstrates attention to producing a high quality service.
- Constantly looks for opportunities to improve work processes and result.
- Accomplishes tasks by considering all areas involved.
- Accurately checks processes and tasks.

**Behavior's Required**:

- Takes a holistic perspective of the entire system and takes action to improve the efficiency of processes and quality of outputs
- Frequently reviews current output and identifies potential improvements.
- Develops systems to continuously monitor the quality of work outputs and processes.
- Leads quality and process improvement efforts.
- Examines output of own department and looking for potential improvements.
- Establishes measurements to evaluate the quality of work outputs and processes.
- Alerts others about potential problems or implications for plans or actions.

**Desired Experience & Qualification**:

- Minimum of 3-5 years’ experience in QA environment
- Previous experience in a management role
- Degree in Quality Management

**Other requirements**
- Strong MS Office suite and data management capabilities
- Numerical ability with strong statistical acumen
- Strong customer service ability
- Problem solving ability
- Excellent analytical, writing and presentation skills
- Results driven with a focus on quality and customer service
- Strong planning and organising skills
- Enjoys working independently - with mínimal supervision
- Well versed in the English language (speak, read & write) and ability to clearly communicate at all levels
- Ability to work in coalition with associated clusters and business to understand requirements and crat solutions
- Excellent interpersonal skills
- Ability to build strong relationships with team members and individuals in association with various departments
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
- Demonstrates the ability to be flexible, organized and function