Lodge Manager

2 weeks ago

Port Elizabeth, South Africa abc Full time

We are a prestigious 5-star lodge nestled in the heart of the Eastern Cape, renowned for delivering

exceptional guest experiences. Our lodge is a sanctuary of luxury and tranquillity, offering our guests

a memorable stay amidst breathtaking natural beauty and unique experiences such as guided

safaris, gourmet dining, and exceptional service. We are now seeking a dedicated and dynamic

Lodge Manager to join our team and uphold our high standards of service and excellence.

Key Responsibilities:

- Guest Experience: Ensure that each guest receives personalised service, enhancing their

experience through attention to detail, exceptional hospitality, and swift resolution of any issues

or special requests.
- Staff Training: Lead and develop a motivated team, providing comprehensive training and

fostering a culture of excellence.
- Stock Controls: Manage and oversee all stock levels, including food, beverages and

housekeeping supplies, ensuring optimal inventory management.
- Reporting: Prepare and present detailed daily, weekly and monthly reports on lodge operations

and stock movements, ensuring transparency and accountability.
- Financial Acumen: Demonstrate basic understanding of financial management, assisting in

budget preparation and cost control.

Qualifications and Experience:

- Degree/Diploma in Hospitality Management, Business Management, Tourism or a related field.
- Minimum of 3 years’ experience in a similar role, preferably within a 5-star establishment or

luxury lodge environment.
- Strong organizational skills and a proactive approach to managing lodge operations.
- Exceptional leadership and communication abilities, with a passion for guest satisfaction and

staff development.
- Keen attention to detail and the ability to multitask in a fast-paced environment.

What We Offer:

- Competitive salary and benefits package
- On-site accommodation
- The opportunity to work in a stunning location and be part of a prestigious 5-star lodge.
- A supportive and professional working environment focused on growth and excellence.

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