Senior Duty Manager – Luxury Safari Lodge – Eastern Cape

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa HOSPITALITY JOBS AFRICA Full time R18 000 - R22 000 per year

Our client, a renowned luxury safari lodge , is seeking a professional and hands-on Senior Duty Manager to oversee daily guest operations and uphold world-class service standards. The ideal candidate will bring a strong operational background, excellent leadership skills, and a commitment to delivering exceptional guest experiences.

You will be the link between guests and multiple departments, ensuring seamless communication, attention to detail, and operational excellence. This role requires a motivated leader who thrives in a dynamic lodge environment and can take initiative to maintain the high standards associated with luxury hospitality

Key Responsibilities

Oversee all front-of-house and guest-facing operations.

Coordinate communication between departments (housekeeping, kitchen, maintenance, activities).

Manage guest relations and resolve any complaints or requests swiftly.

Supervise and motivate lodge staff to deliver exceptional service.

Maintain health, safety, and hygiene standards at all times.

Assist with stock control, reporting, and shift planning.

Uphold brand and operational standards in all aspects of lodge management.

Package

Salary: R18,000 – R22,000 (depending on experience)

Accommodation: Live-in available

Meals: Provided on duty

Start Date: November 2025

3–5 years' experience in a senior supervisory or management position within a 5-star lodge or boutique hotel .

Strong operational knowledge of lodge procedures and guest service standards.

Exceptional leadership, organisational, and interpersonal skills.

Excellent communication and problem-solving abilities.

Professional and presentable with a positive, proactive attitude.

Valid driver's licence and own reliable transport.

Between 3 - 5 Years

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