Motor Claims Service Consultant Heavy Co

1 week ago

Johannesburg, South Africa Santam Full time

What will you do?
Santam’s Motor Claims (Heavy Commercial Claims) department has a position
available for a Claims Service Consultant that will be based in Aucklandpark,
Johannesburg.
The purpose of this positionis to get the allocated Heavy Commercial Claims ready for
an assessor to be appointed, to handle all such claim enquiries and be responsible for
the allocated claim until payment is complete and claim summarized. This will include
communication with the client, Intermediary and or Service Provider as well as process
of payments on claims as per Assessor recommendations and instructions What will make you successful in this role?
Responsible for all Heavy Commercial identified claims pertaining to Transport
Underwriters, Agriculture and Commercial lines.
Manage workload and instructions from system through any communication and
or documents.
Required to check completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically for any identified outstanding
information.
Required to follow up on claims to receive digital images and or any
documentation necessary for Assessment.
Interact any stakeholder required to obtain reports and or details for the claim.
Handle complaints, queries and all interaction with clients, Intermediaries,
Service Providers, internal stakeholders, Relationship Managers, Claims
Committee and Underwriters.
Process payments as per Assessor recommendation and instruction after
verification of relevant and required documentation.
Compiling of all rejection letters and distribution thereof to relevant stakeholders. Qualifications and Experience
Matric
2 - 4 years’ claims experience
Any previous claims handling, pre-support and or post support experience is
advantageous Skills and Competencies
SKILLS
Familiar with Motor and GIT policy sections pertaining to Commercial, Agri
and Transport policies
Ability to verify and interpret policy and appraisal detail
Basic computer skills (MS office)
Familiar with Santam systems
Good communication skills
Telephonic skills
Ability to handle conflict and negotiate
Basic business ethics
COMPETENCIES
Analytical thinking
Information seeking
Drive for results
Organisational commitment
Teamwork and cooperation
Customer service orientation About the Company
Santam is the market leader in the general insurance industry in Southern Africa. We
are a large, diversified, expanding and transforming company and whilst based in
South Africa, we are rapidly moving into a number of emerging markets, both in Africa
and Asia.
Our success is rooted in our passion for our clients and everything we do is centered
on our delivery of Insurance Good and Proper. We’re about people. People drive our
business so it follows that we want to recruit the best people possible whether they
work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This
commitment is what drives us to achieve a diverse workplace with employment equity
as a key goal to create an inclusive workforce, representative of the demographics of
our society. In achieving our employment equity goals we give preference to applicants
from the designated groups in alignment with the Divisions Employment Equity targets

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