Service Bookings: Administrator

Multifranchise Northcliff has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.

**Position Overview**: The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.
**Specific Role Responsibilities**:
**Key Tasks**:

- Professionally meet and greet customers on arrival.
- Answering calls
- Scheduling bookings for customers bringing their vehicles in for service/ repair.
- Contacting customers for campaigns and arranging bookings.
- Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
- Pre-print job cards for the next day’s bookings.
- Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
- Make booking for clients that parts have arrived so that they can be fitted.
- Ensure that all other relevant processes are adhered to.
- Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
- Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
- Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
- General administration duties as may be requested by management.
- Phone clients and close tickets.
- Update planning boards for next day bookings.

**Qualifications and Experience**:
**Experience Required**:

- 2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.

**Qualifications Required**:

- Senior Certificate (Grade 12)

**Other Requirements**:

- Valid, endorsed driver’s license
- Computer literate (Office suite)
- DMS system knowledge is required.

**Skills and Personal Attributes**:
**Essential competencies (essential for meeting nearly all job objectives)**:

- Communication skills in English (read, write & speak). Multilingualism in other languages commonly spoken in the areas is highly desired.
- Working with people, able to easily establish good relationships with stakeholders.
- Administration skills
- Ability to accurately record all relevant information.
- Planning and organising
- Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure.
- Customer service and management; ability to handle upset customers effectively.
- Attention to detail
- Initiative
- Following instructions and procedures.

**Personal Attributes**:

- Self-motivated, trustworthy and highly responsible.
- Friendly, approachable
- Reliable
- Flexible
- Have lots of patience
- Passion for the brand