Automotive Customer Service

**Job Number**
- 70605

**Job Type**
- Permanent

**Job Title**
- (D8963) Automotive Customer Service & Service Retention Administrator - Northcliff

**Computer Skills**
- computer literate,Matrix

**Industry**
- Automotive

**City**
- Northcliff

**Province**
- Gauteng

**MAIN PURPOSE OF POSITION**
- To optimise sales opportunities with optimum profitability and maximum customer satisfaction, whilst ensuring monthly objectives and targets are met.**KEY WORKING RELATIONSHIPS**
- **Internally**: all dealership departments
- **Externally**: Service Providers, and Customers

**KEY PERFORMANCE AREA**
- Prospect for new customers and maintain existing customer relationships
- Record all sales activities on Focus Pro
- Attend to general telephonic enquiries
- Establish customer needs by asking open questions, actively listening and taking notes
- Opportunity pipeline (Focus Pro)
- CSI
- Consolidate the previous days’ call backs with an aim to make contact with these customers again to schedule appointments.
- Agents are required to conduct telephonic discussions with customers to determine customer interest in purchasing a new / demo / used vehicle.

**Delivering Results and Meeting Customer Expectations** Focus on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.**Relating and Networking** Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.**Achieving Personal Work Goals and Objectives** Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.**Following Instructions and Procedures** Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.**Coping with Pressures and Setbacks** Maintain a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.**Persuading and Influencing** Gain clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.**Deciding and Initiating Action** Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.**Planning and Organising** Sets clearly defined objectives; plans activities and projects well in advance and take account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.**Working with People** Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.**Entrepreneurial and Commercial Thinking **Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.**Adapting and Responding to change** Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.-
**Inherent Requirements**

**MINIMUM JOB REQUIREMENTS**
- Senior Certificate (Grade 12)
- Matrix
- Thee to Five-year experience in call centre (Customer centric)
- Strong admin skills
- Computer literate (Office suite)
- Very disciplined and self-motivated
- Willing to work after hours when needed.
- Own reliable transport is essential.

**What Qualification**
- Thee to Five-year experience in call centre (Customer centric)

**Minimum Qualification**
- Certificate

**Status**
- Pending / Unavailable