Factory Shop Manager

3 days ago

Somerset West, South Africa Helderberg Personnel Full time

My client, a family-owned business based in Somerset West, specializes in the manufacture of Ready to Eat Meals and Food Products, is seeking to employ a Factory Shop Manager

factory shop manager|retail|store manager

**Key Responsibilities Include**:

- Factory Shop Management:_
- Responsible for managing the shop’s operations, including opening and closing, in-store and online sales, customer service and inventory management
- Maintaining security on the shop floor to prevent theft or loss of merchandise
- Collaboratively working with other staff to ensure smooth operations and a positive work environment and that the shop is always manned during opening hours
- Sales and Customer Service:_
- Maximise sales and ensure customers are met with high levels of service
- Seek referral business and look to grow the customer base - This will include upsell, cross-sell
- Capture customer details and build and manage loyalty with customers
- Process customer orders accurately and efficiently with gratitude and professionalism
- Process credit card and electronic payments and receipting
- Assist customers with inquiries, product recommendations, and purchases
- Handle customer inquiries, requests, and complaints in a courteous and professional manner
- Shop Merchandising:_
- Restock inventory and replenishing supplies daily before shop opening times
- Assist in maintaining cleanliness and organisation of the shop floor
- Ensure that the store's layout and displays are visually appealing and effectively showcase the company’s various products and brands
- Assist in setting up and maintaining promotional displays.
- Inventory Management:_
- Conduct daily stock takes, at the end of each sales day, to monitor inventory levels and reconcile discrepancies
- Record and capture inventory levels as required by management
- Assist in identifying slow-moving or expired products and recommend appropriate actions
- Packaging, Dispatch and Reception:_
- Fulfil a backup role to current receptionist / dispatcher

**Requirements Include**:

- Fully bilingual in Afrikaans and English
- Grade 12 essential
- Retail / Customer Service Experience

**Working hours are as follows**:

- Monday - Friday (08:30 - 17:30)
- 2 Saturdays in a month (09:00 - 13:00)

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