Field Technician

15 hours ago

Mpumalanga, South Africa G4S Full time

**About The Company**:
Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Operations Department.

**Job Overview**:
**Key Responsibilities**:
**1. Installation and Maintenance Management**

- Conduct installations and de-installations of ABMs.
- Provide on-site training to clients on newly installed ABMs.
- Install and maintain docking stations.

**2. Operational Efficiency**

- Ensure timely response to client service requests.
- Maintain high standards of workmanship.
- Complete service-level agreements (SLAs) as per contractual obligations.
- Properly maintain and manage company-issued equipment.
- Retrieve faulty canisters from cash centre for service and repair.
- Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
- Accurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.

**3. Client Satisfaction and Retention**

- Ensure ongoing customer satisfaction through effective training and support on all devices.

**4. Customer Service Delivery**

- Provide on-site technical fixes as required.
- Respond to technical call-outs within SLA timeframes.
- Be available to work extended hours as operational demands require.

**5. Health and Safety Compliance**

- Actively contribute to the development, implementation, and review of branch, regional, or national safety plans.
- Participate in company safety initiatives including meetings and toolbox talks.
- Report and follow up on all safety incidents promptly.
- Adhere to workplace safety policies and procedures.
- Attend mandatory safety training and refresher sessions.
- Ensure appropriate use of personal protective equipment (PPE) at all times.

**1. Qualification & Technical Experience Required**

- Grade 12 / NQF Level 4.
- A valid drivers license.
- Must have at least 2 years experience as a Field Technician or in a related field.
- Trade test.
- Electrical skills.
- Technical skills.

**2. Skills and Attributes**

- Delivering great customer service.
- Sharing and cooperating.
- Dealing with challenging circumstances.
- Understanding the organizational environment.
- Attention to detail.
- Work under pressure.

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