Principal Business Unit Head

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

The purpose of this role is to take full responsibility for maintaining and managing the long-term strategic relationship with the client and to manage the business unit/s to ensure profitability and achievement of contractual service levels.

**Working at NTT**

People Management Leadership
- Leads by example in living the values of the organisation
- Ensures the department is fully equipped to handle the work load and distribute work flow
- Coaches to ensure a full understanding of consequences of errors
- Creates an environment that fosters team work and co-operation amongst team members
- Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives
- Communicates effectively, building and maintaining relationships
- Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation

Attraction & Selection
- Ensures appropriate staffing and action accordingly
- Identifies need for creation of position and forward recommendation to direct manager and HR
- Ensures appointments are in line with EE targets / strategy

Retention
- Develops and empowers people, recognizing and rewarding value-added performance

Training and Development
- Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans
- Monitors implementation of training needs as per individual development plans

Career Pathing and Succession Planning
- Identifies, manages and develops talent

Performance Management
- Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs
- Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action.

Client Relationship Management
- Builds, maintains and takes ownership of a professional working relationship with the client on behalf of Merchants.
- Works to understand the client’s budgetary constraints, business risks and issues with a view to seeking new business opportunities.
- Maintains open and honest channels of communication at all levels within the client’s organisation
- Manages the client’s expectations and works to ensure their objectives both tactical and strategic are achieved within the agreed budgets, deadlines and to the client’s satisfaction.
- Maintains service and quality levels according to Merchants’ business standards and the client’s customers’ expectations.
- Seeks and identifies opportunities to increase the value that Merchants can add to the current business.
- Works with the client to identify and/or develop new business opportunities
- Creates an account plan to identify opportunities to work with the client to develop a proactive relationship whereby Merchants becomes supplier of choice.
- Acts as commercial escalation contact for the Client.

Market Awareness
- Maintains an in-depth knowledge of Merchants’ and the client’s industry and market, taking account of the client’s organisational structure, working practices and cultural drivers. Understand and communicate peer levels within Merchants and the client company.
- Maintains a complete and in-depth knowledge of Merchants Consulting and Outsourcing capabilities.
- Identifies and introduces opportunities with Merchants clients to the wider Dimension Data group of companies

Financial Management
- Develops and manages the operational budget as defined by the commmercial requirements.
- Manages the forecasting process to ensure predictability.
- Establishes profit targets and manages cost and revenue development.
- Maximises profit margins by identifying opportunities for additiional profit.

Operational Performance
- Leads and drives continuous business improvement initiatives.
- Delivers operational performance to contractual requirements.
- Develops a culture of performance excellence and customer-centricity in line with the clients’ culture.
- Implements new operational services as they relate to client requirements.
- Assumes overall accountability for the successful ongoing operational performance that exceeds client expectations.

Corporate Standards
- Adheres to standard financial governance and reg