IT Support Technician

2 weeks ago

Kimberley, South Africa Sol Plaatje University Full time

**Purpose**
The main purpose of this position is to provide second line (Tier 1-2) IT support to SPU staff and students.

**Minimum requirements**
- National Diploma in Information Communication & Technology.
- Industry related certificates.
- Driver's license.
- Willingness to work outside of normal working hours.
- 2 to 4 years of related experience.
- Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, Active Directory.
- Computer skills (MS Office suite).
- Experience with major hardware vendors, e.g. HP, DELL, etc. will be an added advantage.

**Duties and Responsibilities**

Installation, maintenance and support of all hardware and software.
- Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user per written request.

Computer fault diagnosis.
- Install and maintain all desktop & laptop hardware for all staff, students and external clients.
- Liaise with external providers for hardware support & repair and support.
- Obtain quotes, liaise with suppliers, liaise with finance submit purchase orders, submit GRV.
- Adhoc software support and technical assistance e.g.: O365, Website (technical), SharePoint.

Computer Lab/Office demonstrations.
- Identify common problem areas experienced to recommend corrective action.
- Decide whether to send the computer to the manufacturer for repair.
- Report shortfall in parts inventory to line manager.

ICT Liaison
- Document instances of hardware, physical or digital failure, repair, installation and removal.
- Forward faulty computers to the 3rd party workshop.
- Communicate project statuses to helpdesk.

User Education: network security/ vulnerabilities
- Help users scan media such as flash drive and diskettes for any malicious ware.
- Making sure end-point security systems is up to date.

Self-development
- Research technology trends and latest applicable technologies.
- Ensure up-to-date skills development plans.
- Develop, recommend and implement solutions in liaison with all of ICT Unit.

Project participation
- Participate in ICT projects to ensure that successfully execution of the same.
- Assist with project scoping and resource allocation.

Monitoring, evaluation and reporting
- Relevant operational reports as and when required.
- Research and implement best practices.
- Communicate and consult with relevant stakeholders.

Assumption of duties: As mutually agreed to upon acceptance of the appointment. The University reserves the right not to make an appointment.

**Women and people with disabilities are encouraged to apply.**

**Note: Sol Plaatje University (SPU) is dedicated to meeting its Employment Equity targets.

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