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Second Line Request Analyst

2 weeks ago

Northern Suburbs, South Africa Computacenter Full time

**Second Line Request Analyst focusing specifically on User Access Control based requests.**
- Good communication skills / fluent English speaker.
- Strong process driven mindset
- Shows ability to work independently as well as in a team
- Committed to customer satisfaction and ownership of issues.
- Committed to share knowledge / information / experiences.
- Experience in dealing with all types of users.
- Strong understanding of Information Security best practices when dealing with user access control tickets
- Must show strong motivation to further career by going the extra mile for the team
- Happy to work remotely without any physical access to the infrastructure
- Must have documenting skills and experience
- Be willing to engage in some non-technical, admin activities
- Pro-active, go-getter, driven individual
- To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required.
- Able to work OOH if or when required
- Required to work SA Public Holidays (as per customer requirements).

**Please Note: For this role, you may require access to sensitive customer financial information and not following the proper outlined processes will lead to security breaches.**

**Desirable Knowledge/Skills**

**Essential Qualifications**
- Technical qualification (e.g. MCSE, CNE, CNA)
- A+
- N+

**Desirable Qualifications / Skills**
Certifications in any one of these: VMWARE, SCCM, Symantec Enpoint Protection, UNIX

Previous experience working on User Access Control teams

Experience working with RBAC