Junior Second Line Analyst

3 days ago

Northern Suburbs, South Africa Computacenter Full time

To Perform Remote Desktop Support across multiple customers and technologies

**Main Duties/Responsibilities**

**Technical**:

- Microsoft certified with future accreditations being planned for, and must be committed to writing exams for any course paid for by Computacenter SA.
- Experience with remote control technology (Dame ware, VNC,SCCM, Remote Desktop, Remote Assistance)
- Experience in desktop operating systems (XP and upward)
- Experience in supporting server /desktop operating systems (XP and upwards)
- Experience in Active Directory, Group Policy, DNS, DHCP, DFS a clear advantage
- Experience in Anti-Virus (Symantec) and other client security products a clear advantage.
- Be in a position to be cross trained within the team.
- Must actively participate in the PASS12T strategy - shift left initiatives
- Troubleshooting skills.

**Non-technical**:

- Good communication skills / fluent English speaker.
- Shows ability to work independently as well as in a team
- Committed to customer satisfaction and ownership of issues.
- Committed to share knowledge / information / experiences.
- Experience in dealing with all types of users.
- Must show strong motivation to further career by going the extra mile for the team
- Happy to work remotely without any physical access to the infrastructure
- Must have documenting skills and experience
- Be willing to engage in some non-technical, admin activities
- Pro-active, go-getter, driven individual
- To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required.
- Able to work OOH if or when required
- Required to work SA Public Holidays (as per customer requirements).

**Desirable Knowledge/Skills**

**Essential Qualifications**
- Grade 12
- ITIL Foundation V3
- MCSE or MCITP

**Desirable Qualifications**
Certifications in any one of these: VMWARE, SCCM, Symantec Enpoint Protection

**Please Note: For this role, you may require access to sensitive customer financial information.

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