Technical Manager

Position title : TECHNICAL MANAGER

Position reports to : BUSINESS UNIT DIRECTOR

Business Unit : EXCELLERATE FACILITIES MANAGEMENT

**Main Purpose/ Objectives of Role**
- Responsible for planning, organizing, and directing the activities of the assigned buildings or client premises in the portfolio.
- Oversees service delivery to client, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality at the least possible cost.
- Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel.

**Duties and Responsibilities**
- Assumes responsibility for the planning, development, and implementation of effective facilities and operations management policies, procedures, and planning for the specific client.
- Assists Senior Management in developing short
- and long-term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Client operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Assumes responsibility for the effective facilities and operations management of Client facilities.
- Coordinates and managers third party service providers and vendors with daily interaction.
- Responds to emergency call outs to ensure best possible up time for the client.
- Day to day running and control of:

- Technical facilities and operations
- High level equipment
- All technical equipment, machinery and client facilities.
- Invoice verification for payments on a daily basis
- within 5 working days after the invoice has moved from admin approval to approve by TM
- Calculates pass through cost to client.
- Conducts periodic inspections of facilities as per the agreed client scope and SLA, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities.
- Directs preventive maintenance procedures as appropriate.
- Ensures that client operations are in compliance with established procedures, policies, regulations and codes.
- Assumes responsibility for ensuring the efficient and cost-effective administration of client operations.
- Develops and implement safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety when so required or applicable. Completes special projects as assigned.
- Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
- Assumes responsibility for ensuring professional business relations with the client and all suppliers and vendors.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
- Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained

**Performance Measures**
- Good communication and coordination skills with departments. Assistance is provided as needed.
- Senior Management is appropriately informed of area activities and of any significant problems.
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
- Company and client facilities are well maintained and secure and meet the needs of the Company and client.
- Client operations are efficiently and cost effectively administered.
- Current and future client needs are well planned and budgets are established and maintained.
- Effective business relations exist with vendors, contractors, and trade professionals.
- Timeous and accurate administrative duties
- Compliance
- Effective use of company and system systems
- Compliance to established SLA and SOP

**Qualifications and Experi