IT Supporter

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Kempton Park

Time Type: Full Time

**Main Purpose of the Role**

Employee will provide daily IT support at the DSV Park Gauteng facility as well as entire Gauteng Region. Employee will be required to travel to different locations at times dependant on projects and outages that might need onsite support. Employee will be required to assist with projects as and when assigned to the local ITOS team.

**Tertiary Qualification(s)**
- Matric and A+, N+ - essential
- MCTS: Window Server Network Infrastructure - advantageous
- Window Server 2008 Active Directory - advantageous
- MCITP - advantageous
- CCNA - advantageous
- IT related degree /Diploma - advantageous

**Computer Literacy Level**
- Advanced MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills
- CASDM Tools / Service Now / Delta II/CIC.
- CompTia N+, One or more modules of MCITP or similar.
- Knowledge of DSV Applications and Infrastructure.

**Job-related Requirements**
- At least 10 years’ experience working with service desk or IT operations in a multinational framework.
- At least 1 years’ experience working with vendors and IT Infra escalations.
- At least 1 years’ experience supporting multiple aspects of infrastructure to include standard printing, PC, laptop and wireless devices.
- At least 1 years’ experience working with 1 or more infrastructure/operations discipline (e.g., systems administration, network administration, telecommunications).
- English language fluency, Interpersonal Communication and Language Skills.
- Moderate knowledge of incident management systems (e.g. Service Now). Troubleshooting both hardware and software based issues.
- Basic knowledge of general IT process and audit mechanisms.
- Own Vehicle
- Ability to work shifts/overtime as and when required
- Ability to travel, lift 50 lbs. and work Standby on weekends.
- Ability to work within Project Management Framework.
- Analytical Skills (e.g., Storing Information & Managing Data, Learning and Following Procedures).
- Applied Learning / Functional Knowledge and Skills (e.g., Using Computer Skills, Maintains Industry Awareness/Industry Knowledge).
- Change Management Skills
- People and Relationship Management Skills (Demonstrating Teamwork, Sensitivity to Others, Sensitivity to Cultural and Functional Diversity).
- Quality and Service Skills and Orientation
- Quantitative Reasoning Skills

**Duties & Responsibilities**
- Provide IT support on a daily basis to all users
- Provide support on Global Desktop, Thin Clients, Laptops/PC’s
- Provide basic support on Cisco Network equipment
- Assist Global IT with onsite assistance
- Provide support on Printers
- Install Windows DSV Images via SCCM DP on Laptops/PC’s
- Assist on all tickets logged for the Eastern Cape region
- Provide assistance on IT projects within the regions
- Liaison with business partners and vendors to resolve their IT related issues, problems and requests.
- Own, and manage to completion, minor and major changes to local infrastructure
- Manage and resolve incidents remotely to assist the Regional team. Understand expectations that were set with business clients and recognize when issues/events may need escalation up the management chain.