Collector
3 days ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied**experience and qualifications**:
- Matric
- NQF5 banking diploma (advantage)
- English and one other language preferred
- 1 year collections experience (could be gained through learnership)**additional requirements**:
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate. Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions. Carry out collections processes within mandate, meeting SLA targets and quality standards. Comply with governance in terms of legislative and audit requirements. Manage personal development to increase own skills and competencies APPLICATION REQUIREMENTS Matric NQF5 banking diploma (advantage) English and one other language preferred 1 year collections experience (could be gained through learnership)
**responsibilities**:
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Carry out collections processes within mandate, meeting SLA targets and quality standards
- Comply with governance in terms of legislative and audit requirements
- Manage personal development to increase own skills and competencies
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