Customer Sales Advisor

2 weeks ago

Cape Town, South Africa Webhelp Full time

Calling all sales enthusiasts We have an amazing fixed-term contract opportunity for goal-driven go-getters to join our fun-loving global community of passionate and vibrant individuals who bring fun to work every day.

As a Customer Sales Advisor working on a vibrant campaign in our vibrant Parktown office, you’ll be responsible for handling customer and sales queries in a professional and courteous manner; confidently handling objections and identifying opportunities across multiple platforms.

You’ll be joining our fun-loving global community of more than 110,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

Working as part of a team within a fast-paced, dynamic contact centre environment, you will be rewarded for achieving sales targets through understanding customer needs, cross-selling and upselling and delivering service excellence every step of the way.

What you will be doing
- Achieving customer expectations and satisfaction through effective sales (core function) and customer service
- Working towards consistently achieving and exceeding set sales targets
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you'll need
- Matric
- Strong contact centre sales experience is essential
- Available immediately
- Ability to work shifts, including weekends, on a rotational basis
- MS Outlook experience
- Excellent communication, listening and interpersonal skills
- The ability to work in a customer and sales driven environment
- Passion for sales
- High motivation, drive to succeed with ability to meet and exceed sales targets
- Ability to overcome objections, resilient and calm under pressure
- Effective team playing with a positive attitude
- Clear disciplinary record and a proven performance record of achieving sales results

What we're offering
- R6825 base entitlement
- Fantastic employee assistance programme (EAP)
- Webhealth benefits: World-class working environment, exercise classes, access to financial well-being sessions, will writing sessions, stress management sessions
- Interactive and inclusive company culture

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers

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