Legal Counsellor

_**DETAILS OF THE VACANCY**_

**Job Title**

Legal Counsellor

**Location**

Legal Call Centre (Johannesburg)

**Salary Grade**

LC Grade One (1)

**Reporting to**

Branch Manager

**Reporting staff**

None

**Type of Position**

Permanent

**Working hours**

Mondays to Fridays from 08h00 - 16h30

Alternate Saturdays from 09h00 - 12h30

**PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES**

The purpose of this position is to assist members (clients) with legal advice and paralegal solutions to common problems

within the parameters set by the Company and the Scorpion Legal Protection Membership Agreement.

Key Responsibilities include, but are not limited to the following:
**Consulting with Members**

Attending to clients and providing legal advice and assistance

**Attending to Correspondence**

Attending to drafting and responding to correspondence on behalf of clients

**File Management**

Ensuring that all registered claims are attended to timeously and referred to relevant the relevant departments

**Liaison with Attorneys/Claims Dept.**

Attend to obtaining advice and instructions on legal matters

**Providing Feedback to Clients**

Ensuring that clients receive regular updates and feedback
- **MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS**_

**Education**

Must have Matric (Grade 12); and

Must have completed legal degree (LLB or B Proc, B Juris, BLC or B Com/BA Law)

**Experience**

At least two (2) years’ legal experience in a Call Centre environment. Practice

experience advantageous.

Customer service experience (must).

Experience in drafting legal documentation (must).

**Other**

Must be computer literate; specifically proficient in MS Word and Outlook.

**General working conditions**

Regular office environment and no health and safety risks involved.

No travel involved.
- **PRE-REQUISITE COMPETENCIES**_

**Knowledge Competencies**

Legal knowledge

Product knowledge

**Skill Competencies**

Analytical thinking ability

Conceptual thinking ability

Conveying information

Financial interpretation

Listening skills

Verbal & Written communication

Problem solving skills

Interpersonal skills

Negotiation skills

**Behavioural Competencies**

Action orientation

Customer service orientation

Decisiveness

Information seeking

Integrity

Numerical orientation
- **APPLICATION AND CONTACT DETAILS**_

**Contact Person**

**Reference Number**

**Closing Date**

**Friday, 23 May 2025**

**EMPLOYMENT EQUITY**

**Please note that the employment of family relatives is strictly prohibited.**

**PROTECTION OF PRIVACY**

**Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. Scorpion Legal Protection has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.**

**Job Type**: Permanent

Pay: R21 477,00 - R29 211,00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng 2054: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- Minimum: 2 years (required)

Work Location: In person

Application Deadline: 2025/05/23