Solutions Consultant

2 weeks ago

Eastern Cape, South Africa Blue Label Telecoms Full time

Job Purpose

Key Responsibilities

Merchant Acquisition & Sales:

- Acquire new merchants on the Kazang Agency Agreement, building and maintaining a strong pipeline of potential clients.
- Facilitate the acquisition of merchants requiring POS integrations, ensuring seamless onboarding and integration processes.
- Drive sales of regional solutions, expanding the range of products and services offered to merchants.
- Meet and exceed sales targets and KPIs set by the Business Development Manager.

Support for Marketing to the Max:

- Collaborate with Regional Betway staff to distribute devices and ensure timely sign-up of new merchants.
- Assist in coordinating regional marketing efforts, ensuring alignment with business development goals.
- Provide ongoing support and training to merchants as part of the sign-up and integration process.

Customer Retention & Satisfaction:

- Develop and implement strategies for retaining merchants and ensuring ongoing satisfaction.
- Build and maintain strong, long-lasting relationships with key merchant accounts.
- Act as the primary point of contact for regional merchants, addressing their needs and concerns proactively.
- Provide post-sales support and ensure the smooth functioning of all POS systems.

Collaboration & Reporting:

- Work closely with the Business Development Manager - National Solutions to align strategies and objectives for the region.
- Regularly report on regional performance, sales metrics, and market trends to management.
- Collaborate with internal stakeholders (e.g., marketing, technical teams) to ensure seamless service delivery and customer success.

Market Expansion & Product Development:

- Identify and develop new market opportunities to expand the reach of Kazang products and services.
- Play an active role in driving the growth and development of new products in the market.
- Stay updated on industry trends, competitor offerings, and emerging technologies to ensure a competitive advantage

Competencies
- Strong knowledge of POS systems, merchant acquisition strategies, and the retail or payments ecosystem.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a cross-functional team.
- Strong problem-solving skills with the ability to address client concerns and needs effectively.
- Flexibility and adaptability to meet changing business requirements.
- Experience in marketing or customer-facing roles is a plus.
- Strong business acumen and a results-oriented mindset.
- Customer-focused with a passion for delivering excellent service.
- Self-motivated, proactive, and driven to achieve targets.
- Strong organizational and time management skills.
- Ability to travel regionally as required.

Education
- Matric is essential.
- Degree or Diploma (or studying towards) would be advantageous.

Experience
- Minimum of 3-5 years of experience in sales, business development, or a similar role in a related industry (preferably in merchant acquisition or POS systems).
- Proven track record of meeting or exceeding sales targets.

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