Claims Service Consultant

1 week ago

Cape Town, South Africa Sanlam Full time

**What will you do?**

**Echelon** a division of **Santam** has an opening for a **Claims Service Consultant **, who will be based in **Sunclare Building, 21 Dreyer Street, Claremont, Cape Town.**

**What will you do?**
- Register claims and make decisions regarding merit
- Manage claims in terms of SLA’s
- Appoint assessors if necessary
- Negotiate settlements
- Daily estimate updates as well as note attachment to system
- Timeous and efficient management of inbox
- Liaise with brokers
- Prompt feedback and handling of complaints (internal & external)
- Assisting with the loading of payments and bordereaux’s

**Knowledge and Skills**
- Be able to work well under pressure with mínimal supervision
- Have the ability to work well in a team
- Be able to actively encourage open and frank communication
- Be logically minded and have the ability to make informed decisions
- Subscribe to the purpose, vision, and values of the company

**Qualification and Experience**
- Matric
- RE 5
- Short Term Qualification ( Preferably)
- 2-3 years short term experience
- Must have a minimum of 5-7 years claims handling experience
- Good computer skills
- Sound knowledge of Motor and Non-Motor claims processes

**Our commitment to transformation**
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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