Bar Manager

21 hours ago

Stellenbosch, South Africa Newmark Hotels Full time

**SCOPE & GENERAL PURPOSE OF THE BAR MANAGER JOB**:

- Managing daily operations of the Hotel and Restaurant bar and its team, ensuring efficient and courteous service.
- Ensuring compliance with all local beverage and liquor regulations.
- Proficient in beverage control measures, including inventory management, cost controls, and sales analysis.
- Innovative ideas to boost Food & Beverage Sales.
- Understanding and contributing to departmental financial management.
- Managing recruitment, staffing, and scheduling to meet guest needs.
- Establishing and maintaining exceptional service standards.
- Monitoring Food & Beverage cost and labour controls within the bar.
- Conducting training and performance development.
- Participating in service as necessary and ensuring outlet cleanliness and maintenance.
- Conducting regular staff handovers.
- Performing other duties as required.

**DUTIES AND RESPONSIBILITIES**

**Ensuring Excellent Guest Service**:

- Providing excellent guest service and soliciting guest feedback.
- Effectively addressing guest concerns and complaints.
- Empowering employees to deliver exceptional service.
- Prioritizing guest satisfaction and continuous improvement.
- Providing feedback to improve service performance.
- Reviewing guest satisfaction results with employees.

**Communication and Professional Conduct**:

- Approaching all interactions with guests and colleagues in a service-oriented manner.
- Communicating essential information to bar staff for each event.
- Maintaining regular attendance and clear communication with all stakeholders.
- Attending relevant meetings as required and ensuring team awareness of information.
- Assisting staff as needed and being hands-on in operations.

**Health and Safety**:

- Ensuring a safe work environment for guests and colleagues.
- Enforcing hygiene standards and inspecting all areas.
- Maintaining personal appearance standards and reporting security concerns.
- Assisting with hygiene audits when necessary.

**Stock Management**:

- Conducting accurate stock takes and managing orders.
- Planning and controlling stock levels within the bar.
- Ensuring proper storage and usage of stock in line with safety standards.

**Training and Development**:

- Coaching, counseling, and developing staff.
- Managing staff training and performance reviews.
- Implementing colleague-training initiatives and ensuring completion of online training.

**Qualifications & Skills**:

- Fluent in English, with a minimum of 4 years of luxury hotel management experience.
- Mixologist and WSET/CWA certification advantageous.
- Computer literate and analytically skilled.
- Flexible with working hours and physically fit.
- Excellent leadership, communication, and guest service skills.
- Ability to handle multiple tasks and problem-solving in a high-pressure environment.

**Job Types**: Full-time, Permanent

**Experience**:

- luxury hotel management: 3 years (required)

**Language**:

- english (required)

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