Utility Administrator

**POSITION PURPOSE**

Responsible for maintaining the various functions of utility processes within EWS. Ensure that all utility functions are completed in accordance with established procedures. Complete required reports and records for approval by the Head of Utilities. Coordinates closely with service providers and customers and ensures that the Company's professional reputation is maintained.

E**SSENTIAL FUNCTIONS AND BASIC DUTIES - INTERNAL CLIENTS**

**1. Responsible to check and report on the accuracy of Utilities Recoveries provided by an assigned Portfolio.**
- Liaises with Portfolio Managers.
- Audit income data received from UM Company and report on variance.
- Report on findings.
- Provide recommendations to increase recoveries

**2. Assumes responsibility for the effective distribution and communication of information.**
- Receives and processes mail from clients. Reviews, records, and distributes paperwork.
- Maintains regular contact with management and other departments to obtain information.

**3. Assumes responsibility for the effective distribution and communication of information.**
- Receives and processes mail from clients. Reviews, records, and distributes paperwork.
- Maintains regular contact with management and other departments to obtain information and/or to correct transactions. Monthly meetings to be held with portfolio
- Receives client information. Analyzes information and determines if revisions must be made. Records information. (on recovery schedules)

**4. Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.**
- Prepares and oversees preparation of various documents. Maintains customer activity reports. Reviews, researches, and resolves outstanding invoices.
- Reviews reconciliations on municipal accounts as required by Financial Manager
- Reviews and inputs program changes as needed in utility investigations and recoveries / income comparisons

**5. Assumes responsibility for establishing and maintaining effective communication, coordination, and teamwork with Company personnel and with management.**
- Coordinates functions with related departments, regional offices, and headquarters.
- Assists and supports Company personnel as needed. Responds to questions and information needs.
- Keeps management informed of area activities and of any significant concerns.

**6. Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.**
- Reviews reconciliations on municipal accounts as required by Financial Manager
- Reviews and inputs program changes as needed in utility investigations and recoveries / income comparisons
- Assist with Green Scorecard completion when required.

**7. Assumes responsibility for establishing and maintaining effective business relationships with local authorities, and clients.**
- Obtains and conveys information as needed.
- Ensures that clients’ requests, questions, and problems are promptly and courteously resolved.
- Ensures that the Company’s professional reputation is maintained and projected.
- Maintains effective working relationships with vendors to ensure that cost effective and appropriate services and supplies are provided as needed.
- Investigates and permanently resolves client complaints.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES - EXTERNAL CLIENTS**
1. Assumes responsibility for ensuring the integrity, accuracy, and timeliness of Utility Reports for an assigned Client.
- Liaises with Client.
- Liaises with Service Providers as needed
- Ensure the municipal accounts are captured on the monitoring platform used, once captured Bill Comparison can be done.
- Investigates variances on monitoring platform.
- Researches and resolves discrepancies
- Identify and address expenditure abnormalities with council
- Ensures that reports, records, and related documentation are completed in accordance with Company policies and procedures.

2. Assumes responsibility for the effective distribution and communication of information.
- Receives and processes mail from clients. Reviews, records, and distributes paperwork.
- Maintains regular contact with management and other departments to obtain information and/or to correct transactions. Monthly meetings to be held with portfolio
- Receives client information. Analyzes information and determines if revisions must be made,

3. Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.
- Prepares and oversees preparation of various documents. Maintains customer activity reports.
- Reviews reconciliations on municipal accounts as required by Client.

4. Assumes responsibility for billings for recovery purposes (either with manual readings or online)
- Prepare billing sheets for approval, ensure new tenants are added and vacated tenants removed
- Provide CSV file for import
- Provide monthly reports for approval by Head of Utilities