Frontline Administrator: HR

2 days ago

Western Cape, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Manage Inbound and outbound queries for internal and external customers
- Guide customers around basic HR processes, systems and tools
- Interpreting and classifying requests or queries and providing 1st level support
- Respond to customers queries in a timely and professional manner
- Collaborate with various HR teams to ensure accurate and speedy resolution of request or query
- Deliver superior service by adhering to SLA’s and quality standards
- To engage with our customers across multiple platforms and technology
- Process all relevant administration tasks/functions handled by the frontline team, like:

- Employee Relations administrative support
- Talent Acquisition, Capability, Development Leadership, Performance and Transformation administrative support.General administrative support across HR functions e.g. OD, Employee Engagement, Well-being, Reward and Benefits

**Qualifications and Experience**:

- HR related Diploma, Degree or Postgrad is advantageous
- Min of 1 year in customer service /query management function
- Min of 2 years Administration experience
- Experience working in a customer service call centre or shared services environment
- Experience dealing with HR administration and data processing
- Basic understanding of HR processes
- Experience in shared services
- A Basic understanding of how Human Resource Department’s functionUnderstanding of the TFG business context

**Skills**:

- Review and Reporting
- Assistance in managing Change
- Business Case Contribution
- Enterprise Readiness Assessment
- Human resources systems and tools
- Employee Relations
- Good communication and interpersonal skills
- Proven time management and planning skills
- Excellent attention to detail and high level of accuracy
- Excellent skills in MS Office (Word, PowerPoint and Excel)
- Problem solving
- Ability to multitask
- Ability to work independently
- Ability to work under pressureAbility to plan and organise

**Behaviours**:

- Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Creates an environment that fosters and nurtures a culture of creativity which drives success
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Assesses and improves the efficiency, effectiveness, and quality of various work processes
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problems
- Takes accountability and ensures others are held to account on agreed upon performance targetsSets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

**#LI-MS1

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