Telemarketing (Insurance) Agent - Finchoice
4 hours ago
**Here’s what you can expect to be doing in the role**
**Meeting sales objectives and revenue targets**
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
**Meet operational and quality efficiencies**
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA, NCR legislation
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Provide feedback received from customers in an effort to improve processes and products
**Provide an exceptional customer experience**
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
**Requirements**:
- Grade 12 / Matric or Equivalent qualification
- outbound insurance sales / telemarketing experience within a Contact Centre will be advantageous
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Proficient in at least two official languages
- Excellent telephone etiquette
**Attributes & Behaviours**
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently
**Benefits**
- Flexible benefits to structure your own package
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
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