I&t Operations Specialist

4 days ago

Gauteng, South Africa Fraser Alexander (Pty) Ltd. Full time

**PURPOSE**

This exciting opportunity exists in Fraser Alexander to deliver comprehensive I&T support and services across Africa, ensuring the stability and efficiency of I&T operations and enhancing system performance.

**RESPONSIBILITIES**

**Infrastructure Management and Support**
- Ensure the stability, availability, and optimisation of I&T infrastructure (servers, networks, storage, end-user devices).
- Manage and maintain regional data centres (if applicable), network connections, and associated hardware.

**System and Application Support**
- Ensure optimal configuration and maintenance of systems.
- Provide full support for regional end-users and address escalated system issues.

**Security and Compliance**
- Implement and enforce I&T processes and policies to ensure security and compliance.
- Regularly conduct audits for compliance with company policies and regulatory requirements.

**Vendor and Stakeholder Management**
- Liaise with business units to understand their needs and requirements.
- Manage relationships with regional I&T vendors, ensuring they meet SLAs.

**System Maintenance and Upgrades**
- Monitor and maintain digital systems to ensure optimal performance and reliability.
- Perform regular updates and upgrades to digital tools and platforms, keeping them current with the latest features and security patches.

**Project Management**
- Lead and manage regional I&T projects, ensuring timely delivery and alignment with business goals.
- Monitor project progress, control budgets, and ensure effective resource allocation.

**Collaboration and Communication**
- Act as a bridge between the central I&T department and regional teams, ensuring consistent governance and policies are followed.
- Work closely with cross-functional teams to align systems and infrastructure with business requirements.

**Continuous Improvement and Innovation**
- Proactively identify opportunities to improve I&T systems, infrastructure, and processes.
- Stay updated on technological advancements and assess their relevance to improving the business's I&T operations.

**QUALIFICATIONS**
- An appropriate I&T Qualification would be advantageous.
- Other relevant I&T certifications, for example, ITIL, CompTIA, and Microsoft Certifications.

**EXPERIENCE**
- 5-10 years' experience in I&T operations, with a strong background in systems administration, network engineering, or related fields.

**SKILLS, QUALITIES AND ABILITIES REQUIRED**
- Excellent communication skills.
- Fluent in English and French.
- Valid Drivers’ License.
- Medically fit as per company standards.
- Must be in possession of or able to obtain a valid passport.

**CLOSING DATE**: 2025/03/13

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