IT Technician

Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries worldwide.

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Johannesburg office to all our users across the global business.

**Job Description**:
**Essential Skills**:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Principal Duties, Responsibilities & Accountabilities:
**Responsibilities will include**
- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend’s goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities)

**Core Technical Experience**:

- All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Hands-on experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
- Deploying image / software through Intune/SCCM
- Experience of ITIL based call management system, e.g., FreshService
- Basic understanding of managing hardware and software assets and control software register

**Qualifications**:
**Requirements**:

- Degree / equivalent in computer science or related field.
- Must have 4 - 5 years experience in network and systems maintenance
- A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient in database programming and software installation.
- Attention to detail.
- Good problem-solving skills.

**Core Behavioural Skills**:

- Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
- Analytically minded, able to break down and understand information.
- Must be comfortable with working in a fast-moving, dynamic environment.
- Strongly customer-focused, used to providing support to demanding users.
- Good organisational skills, used to managing and prioritising own workload.
- Ability to report on progress, timescales, outstanding and completed activities.

Additional Information
- Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._
- We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance._

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