Export Controller

Access World is a global commodity warehousing and logistics business. We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products. In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals. In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products. Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

**Reports to**: Exports Manager
**Department**: Exports

**Purposes of the position**

Responsible for all functions relating to sea freight exports. Export Controller with Logistics and Supply Chain typically involves overseeing and managing the outbound operations of a company, ensuring compliance with export regulations, and collaborating closely with sales stakeholders for on-time deliveries. The Export Controller is responsible for tracking and coordinating shipments, managing outbound orders, liaising with shipping agents and transporters, and meticulously handling documentation for a smooth customs process.

**Responsibilities and Accountabilities**

**Operational - High level strategic**:

- Ensuring documentation accuracy and export compliance, tracking shipments, and coordinating with shipping agents and transporters for a streamlined export process.
- Collaborating closely with sales stakeholders for on-time deliveries and providing timely and accurate information to internal stakeholder.
- Preparing required documentation for international orders, ensuring compliance with export regulations, and handling documentation for a smooth customs process.
- Fostering effective communication among various departments for smooth outbound operations and independently handling work activities, ensuring.
- Ensuring compliance with export regulations and maintaining knowledge of shipping documents and procedures.
- Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement.
- Implementing cost control measures to optimize logistics operations.

**Operational - detailed**:

- Securing Ocean freight space and competitive rates for export customers - previous shipping line, experience an advantage.
- Securing ocean freight space on various shipping line / ocean freight booking websites, experience an advantage.
- Shipping line schedules updates.
- Submitting Shipping Instructions.
- Coordinating draft and final OBL’s.
- Resolving Shipping line queries.
- Processing of Creditors invoices.
- Ability to work extended hours and under pressure.
- Invoicing and file balancing on Shipshape.
- Shipping line accounts/invoices allocation to team.
- All service levels pertaining to the customers’ requirements.
- Effective Communication - internal and external.
- Daily communication with clients, shipping lines and service providers.
- Liaising internally with stock team / operations teaM/Finance / Intermodal.
- All correspondence to clients relating to their stock and shipments.

**Skills Requirements**
- Customer Service: Providing excellent customer service to internal and external stakeholders.
- Documentation Management: Preparing required documentation for international orders, ensuring compliance with export regulations, and handling documentation for a smooth customs process.
- Communication Skills: Effectively communicating with different stakeholders in the import/export business, using appropriate language, tone, style, and format for each situation and audience.
- Problem-Solving Skills: Identifying and solving problems that arise during the export process.
- Market Research: Conducting market research to identify opportunities and challenges in the global market.
- Analytical Skills: Utilizing strong analytical skills to monitor and analyse logistics operations and identify areas for improvement.
- Interpersonal Communication: Demonstrating excellent interpersonal communication skills to effectively collaborate with stakeholders and manage relationships.

**KPI’s for export controller**
- On-time delivery rate: Measures the percentage of shipments delivered on time.
- Cost per shipment: Measures the cost of each shipment.
- Customer satisfaction rating: Measures the level of satisfaction of customers with the export process.
- Inventory turnover ratio: Measures the number of times inventory is sold and replaced in a given period.
- Customs clearance time: Measures the time taken to clear customs for each shipment.
- Percentage of shipments with damage or loss: Measures the percentage of shipments that are damaged or lost during