On-boarding Manager

**Role Overview**

We value genuine connections, collaborative teamwork, and a clear vision. Our experienced and ambitious team thrives within proven support frameworks, consistently delivering exceptional performance. As an Onboarding Manager, you play a pivotal role, providing coaching, mentorship, and targeted support that ensures our Executive Assistants deliver exceptional service from day one. You will act as their mentor, advocate, and trusted advisor, empowering them to reach their full potential.

**Role Requirements**:

- Establishing trust through transparency and integrity
- Listening actively and empathetically
- Defining clear, achievable goals
- Encouraging professional growth and building confidence
- Supporting individual career development paths
- Offering thoughtful and actionable feedback

**What does an Operations Manager do?**

At RAY AI, the Operations Manager is a linchpin in our client-EA partnerships—ensuring Executive Assistants are not only equipped to thrive from day one but continuously evolving in their role. Your work will span across six core areas:

- **Accelerate Onboarding Success**: You will lead daily alignment sessions with new Executive Assistants and clients, setting clear expectations and helping EAs adapt quickly to client workflows, tools, and communication styles.
- **Proactively Manage Client Experience**: You’ll act as the first line of support to resolve early-stage partnership challenges, keep clients up to date with progress, and adjust onboarding strategies based on ongoing feedback.
- **Coach for Confidence and Capability**: You’ll provide tailored coaching and training to Executive Assistants, enabling them to build confidence, own responsibilities, and consistently meet performance standards.
- **Monitor Performance and Operational Flow**: You’ll track EA engagement and performance trends, deliver data-informed feedback, and ensure smooth transitions between onboarding and long-term support structures.
- **Drive Program Excellence**: You’ll collaborate with internal teams to continuously improve our onboarding experience and Bootcamp content, while maintaining and updating SOPs and integration resources.

**Embody and Champion RAY AI Culture**

You’ll cultivate a supportive, values-driven culture that champions growth, ownership, and well-being in a fully remote work environment.

**Who we are looking for**:

- Passionate leader skilled at motivating and effectively managing teams.
- Experienced in the role and responsibilities of an Executive Assistant.
- An exceptional communicator.
- Highly organized with meticulous attention to detail.
- Dedicated to lifelong learning and personal improvement.
- Effective in collaboration yet confident working independently.
- Passionate about thriving in a remote-first environment.

**Must-Haves**:

- At least five (5) years managing operational teams in BPO/service industries, with experience working with international stakeholders, particularly from the US.
- Proven expertise and enthusiasm in coaching, mentoring, and developing talent.
- Exceptional written and verbal English communication skills with strong presentation abilities.
- Skilled at managing diverse stakeholders across multiple organizational functions.
- Strong knowledge of industry-standard performance management, capable of generating detailed business reports and performance summaries.
- Integrity, professionalism, and the ability to inspire as a role model.
- Flexibility to accommodate night shifts or rotating schedules.

**Nice-to-Haves**:

- Experience as an Executive Assistant or managing Executive Assistants
- Experience in project management, training, and quality
- Coaching certification
- Experience working with C-level executives in Western countries
- Experience working with fast-paced tech startups.

If you’re excited to empower others and make a meaningful impact from day one, we'd love to hear from you.

Pay: R20 000,00 - R25 000,00 per month

Work Location: In person