Debtors Liaison Officer

2 weeks ago

Pretoria, South Africa Only the Best Full time

Gauteng

,

PTA - North

Our client in the consultancy sector, has an opportunity available for a Debtors Liaison Officer to be based in the Bryanston area.

**Requirements**:

- Grade 12 senior certificate required.
- A tertiary qualification in business, finance or law would be an advantage.
- A minimum of 2 years work experience in either a call centre or collections environment required.
- Registration with the Council of Debt Collectors would be an advantage.
- Experience with Excalibur and Swordfish debt collection software would be an advantage.
- Above average data entry and typing abilities.
- MS Word and Excel up to intermediate level

KPAs:

- Responsible for managing incoming and outgoing calls within the division.
- Handle day-to-day administration of arrear levy claims.
- Ensure regular contact with appropriate parties for outstanding documentation to process arrear levy claims.
- Keep a comprehensive record of all calls and/or conversations on the debt collection software.
- Pro-actively escalate all urgent issues and/or queries to the Collections Manager.
- Assist debtors by answering inquiries and questions with confidence, handling complaints, troubleshooting problems and providing information.
- Summarise and confirm payment arrangement with debtors and reiterate legal collections process.
- Arrange for debt repayment or establish repayment schedules based on debtors' financial situation.
- Confirm right party contact.
- Probe and determine reasons for non-payment and update the system accordingly.
- Negotiate payment arrangement with debtors within set mandates.
- Educate debtors on legal collections process and result of non-payment.
- Capture notes on important information and payment arrangement with debtors on the debtors system.

For more information please contact:
Angie Nel

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