Desktop Support Technician

4 days ago

Rustenburg, South Africa Afritop SA Full time

Effectively troubleshoot and manage production incidents.
- Communicate accurate impacts of production incidents
- Recommend solutions to production problems.
- System level documentation
- Support desktop operating systems, hardware and software OS (all versions )
- Efficiently troubleshoot and resolve complex problems in a highly technical environment.
- Participates in technical training programs and self-directed learning.
- Providing Tier II support to clients related to issues with assigned business unit products and services.
- Respond to escalated tickets from Tier I support staff to issues that impact clients business operations.
- Perform more advanced troubleshooting of routers and systems making adjustments within scope of responsibility.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer
- Supports customers per the details contained in the customer maintenance and support contracts-SLA.
- Maintains a high level of customer satisfaction through professionalism.
- Ensure compliance with SLAs and OLAs
- Establish and maintain procedures to ensure timely and accurate resolutions of customer issues working with in-house development teams
- Analyze and build recommendations to optimize the customer’s integration with our external and Internal services and solutions.
- Prepare accurate, clear, and timely reports.
- Prioritize work and set expectations for all incidents and requests.
- Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach.
- Document all support incidents for data reporting purposes.
- Provide day to day desktop support;
- Provide prompt and accurate feedback to customers.
- Additional projects and duties as required to support the growth of the IT department.
- Validate resource requirements and develop cost estimates.
- Identify and escalate issues as needed.
- Conduct meetings and prepare presentations to share ideas and findings.

**Salary**: R12,500.00 - R15,000.00 per month

  • IT Desktop Support Technician

    4 days ago

    Rustenburg, South Africa Afritop SA Full time

    **Responsibilities** - Effectively troubleshoot and manage production incidents. - Communicate accurate impacts of production incidents! - Recommend solutions to production problems. - System level documentation - Support desktop operating systems, hardware and software OS (all versions ) - Efficiently troubleshoot and resolve complex problems in a highly...

  • Support Engineer ICT

    2 weeks ago

    Rustenburg, North-West, South Africa Sibanye-Stillwater Full time R250 000 - R400 000 per year

    Minimum QualificationsHave NQF 4 (National Senior Certificate or Grade 12 or National Senior Certificate for Adults)Have A+ Certification: Comp TIA A+ -Essentials, Comp TIA A+-Practical ApplicationsRequirementsMedically fit to work in the specific business area.Clear security screening record.Clear credit record.Valid driver's license and own reliable...

  • Renault Technician

    4 weeks ago

    Rustenburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

    A vacancy exists at our automotive dealer client in Rustenburg for a qualified Renault Technician. This position will be suited to an experienced person who has excellent vehicle diagnostic and fault-finding skills and the ability to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department...

  • Premium Brand Automotive Technician

    2 days ago

    Rustenburg, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our automotive dealer client based in Rustenburg is looking to employ qualified and experienced Premium Brand Automotive Technician. This position will be suited to an experienced person who can inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing...

  • Service Technician

    1 week ago

    Rustenburg, North-West, South Africa HYDAC Southern Africa Full time

    We are looking for an enthusiastic, self-motivated Service Technician for HYDAC Technology, Rustenburg branch. This role involves on-site installation, fault finding, commissioning, and maintenance of hydraulic and electrical systems to HYDAC standards, as well as supporting workshop operations and managing external contractors.Minimum...

  • Field Service Technician

    1 week ago

    Rustenburg, North-West, South Africa Sandvik Full time

    Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.The Role:Get customer satisfaction by...

  • Premium Brand Automotive Technician – Rustenburg

    1 week ago

    Rustenburg, South Africa Bonafide Human Capital Full time

    Overview Our automotive dealer client based in Rustenburg is looking to employ qualified and experienced Premium Brand Technician. This position will be suited to an experienced person who can inspect, maintain, and repair vehicles. The candidate needs to provide excellent customer service and maintain high levels of customer satisfaction on an ongoing...

  • Service Technician

    1 week ago

    Rustenburg, North-West, South Africa Hire Resolve Full time

    A leading hydraulics and industrial engineering solutions company is looking for an experienced Service Technician with strong experience in hydraulic and electrical system installation, commissioning, fault-finding, and maintenance to join their team in Rustenburg. The ideal candidate will support both on-site and workshop operations, ensuring high-quality...

  • Service Technician

    1 week ago

    Rustenburg, North-West, South Africa Cultiv8 Consulting Full time

    We are looking for an enthusiastic, self-motivated Service Technician for our Rustenburg branch. This role involves on-site installation, fault finding, commissioning, and maintenance of hydraulic and electrical systems to company standards, as well as supporting workshop operations and managing external contractors.Minimum RequirementsMatricDiploma Engineer...

  • T1 Technician

    1 week ago

    Rustenburg, North-West, South Africa Schauenburg Systems Full time

    MAIN PURPOSEProviding comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.KEY RESPONSIBILITIESTechnical Installation, repairing, certification and technical support of electronic products and systems to the highest technical and safety standards on the...