Support Engineer ICT

12 hours ago

Rustenburg, North-West, South Africa Sibanye-Stillwater Full time R250 000 - R400 000 per year

Minimum Qualifications

  • Have NQF 4 (National Senior Certificate or Grade 12 or National Senior Certificate for Adults)
  • Have A+ Certification: Comp TIA A+ -Essentials, Comp TIA A+-Practical Applications

Requirements

  • Medically fit to work in the specific business area.
  • Clear security screening record.
  • Clear credit record.
  • Valid driver's license and own reliable transport
  • Function according to the ITIL framework
  • Have at least 2 years' experience in a related role

Key Responsibilities

  • Auditing of computer equipment, tagine new equipment to monitoring assets
  • Installation and Support of Network & Local Printers
  • Effective prioritisation of time in responding to service requests
  • Installation, set-up and configuration of new desktops in line with required standards
  • User requests are resolved through the application of the required level of technical knowledge and expertise
  • A relevant initial analysis / diagnosis of requests to ensure timeous and effective support
  • Efficient first- and second-line IT Service support in line with the centrally defined SLA
  • Proactive approach to IT network infrastructure housekeeping with regards to cabling, safety and power connections
  • On-time replacement / repair of hardware, operating system and related software to ensure production continuity
  • To maintain a high degree of customer service for all support queries and adhere to IT Policies and Procedures
  • To provide technical support, answering support queries either onsite, remotely or via phone or email
  • Constant monitoring of Sibanye IT Infrastructure (Networks, servers and desktops)

Additional Requirements

  • Have Good knowledge of IT infrastructure, server, PC, laptop and printer hardware
  • Have a very good understanding of Microsoft server and desktop operating systems and specifically Microsoft Active Directory
  • Understand LAN/WAN networks
  • Have the ability to effectively communicate with broad base of end users
  • Have Through knowledge of all products used by Business Units and supported by IT

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