Retirement Fund Consultant

1 week ago

Polokwane, South Africa Eskom Pension and Provident Fund Full time

Partner with Employer representatives and HR professionals to identify challenges and gaps in service levels, understand their context and requirements in the short and medium term (e.g changing member demographics, anticipated organisational restructures and frequently asked questions)

Monitor the accurate completion of claim forms and query trends and provide feedback and recommendations to HR

Develop and secure commitment to member engagement and education plans to meet these needs and share feedback and trends with the Member Experience Manager and specialists to ensure that engagement strategies remain relevant and adapt accordingly.

Keep the representatives and their HR teams informed of any changes in regulations, benefits offerings, claim procedures, processes and service channels, building their capability to respond to frequently asked questions and guide employees in their benefit selection and retirement decision-making

Agree service levels, engagement channels and initiatives and be a key channel of support on an ongoing basis

Regular schedule of goodwill visits and training programs that target Eskom’s HR Practitioners, HR Officers and HR Assistants.

Respond to all queries and complaints accurately and sensitively.

Support with Client engagement, consulting and business development.

Plan and conduct member engagement, communication and information sessions in line with critical points of their journey (onboarding, significant life events, pre and post retirement)

On request, provide accurate, and specialist advice to members who are pre-retirement in terms of options, tax implications, divorce act, income tax act, pension fund act, etc.

Plan and coordinate member education sessions ensuring their objectives are well defined and their impact tracked.

Conduct presentations and answer queries in a sensitive manner.

Use surveys, site visits and engagement sessions with members to gauge impact of communication received and ensure that the transfer of information is well understood.

Work with the Member experience specialists to understand member and pension segments and requirements and design multi-channel, country-wide information functions which attract Pensioners, promote the EPPF and Fund benefits and answer queries appropriately.

Oversee all logístical arrangements regarding the pensioner education functions.

Manage current relationships and help grow the client and member base by creating new opportunities and relationships

Be involved in new business development and presentations as and where required

Prepare and motivate for budget to deliver member and client engagement against plans in respective areas of responsibility to deliver to client and member needs

Manage costs against guidelines, and ensure alignment of expenditure with the budget.

Relevant Bachelor’s Degree. Registered with professional bodies - where applicable.

CFP preferred, FAIS qualifications an advantage

At least 3 years job-related experience (retirement and financial planning)

Basic knowledge of Income Tax Act, Divorce Act, Pension Fund Act

Working knowledge of benefit administration

Working knowledge of focused client service

Valid drivers’ licence

Presentation skills

Willing to travel extensively within South Africa

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