Polar Travel Advisor

2 weeks ago

Cape Town, South Africa Quark Full time

Some travellers stand at the water's edge, look out into the distance over the expansive ocean and wonder**:“How far away is that point on the horizon? How long will it take for me to get there?”**

And then there are those of us who, upon gazing at a far-distant vista, ask instead**:“But what’s **_beyond_** that point on the horizon? What’s out there that I **_cannot_** see? That’s where I **_really_** want to go.”**

Today, we carry the spirit of the great explorers, we Go Bold, we Go Together and Go for New. Polar travel is Quark Expeditions, and all of us at Quark Expeditions are committed to creating and delivering life-changing experiences for our clients. We draw on our unparalleled polar expertise to profoundly transform people’s sense of themselves — and of the world around them. **AND TO ALWAYS, ALWAYS GO BEYOND**_._

**The opportunity**:
We are looking for an explorer who has a passion for sales and assisting in providing individuals with a once in a lifetime opportunity to travel the polar regions with Quark Not only that
- you will be able to experience the trip as well

The Polar Travel Sales Agent would be responsible for prospecting for new business, upselling and cross-selling within our existing database of past and current customers delivering results against a quota/target. This role provides focused support to the outside sales teams and directs marketing efforts with more leads, closed deals and increase revenue. Your achievements are directly linked to Quark Expeditions® top-line growth. This role works closely with the Global Customer Services team and provides exceptional customer service.

**Location: Cape town, South Africa by the waterfront. This role is in office.**

**Timing: You will be expected to work an evening/night shift of 6pm to 2am local time.**

**What you will be doing**:

- Responsible for monthly sales targets while driving exceptional customer service KPI’s.
- Responsible for converting sales leads and opportunities; upsell and cross
- sell available product.
- Offer and sell all ancillary product, e.g. Pre/post, flights and insurance. Manage relationships: connect, convert, customize, and retain
- Always perform with the aspiration to providing a trip of a lifetime and excellent customer service.
- Answer customer post sales enquiries via phone and live chat outside of the client services business hours.
- Maintain high scoring on call observation/scoring sheet.
- Maintain detailed and accurate notes in the Salesforce CRM for successful transition to the Client Service team.

**What are we looking for**:

- Minimum of 2-year front-line sales experience within travel industry preferred
- Experience selling adventure or polar expeditions is a definite asset.
- Demonstrated ability to achieve or exceed monthly sales targets.
- Prior Customer Support and/or Customer Success experience.
- Ability to take initiative and confidently direct customer interactions.
- Excellent communication skills both verbal and written. German or French is considered a definite asset.
- Comfortable with MS Office.
- Experience of different reservation systems and CRM/ Sales Force preferable.
- Demonstrated ability to build relationships, confident, and a self-starter.
- Strong organizational and time management skills.
- Ability to work varying shifts, weekends and holidays as required to support the needs of customers.

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