Credit Associate Mr Price

1 week ago

Cape Town, South Africa Mr Price Group Full time

**_purpose_**

The Credit Associate will be responsible for the provision of a world class customer experience by actively facilitating the achievement of Mr Price Money’s in-store strategic objectives.

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**_ key responsibilities_**

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- **Customer Experience**
- Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance
- Actively strive for quick complaint resolution and the avoidance of escalation of issues
- Build and maintain internal and external customer satisfaction.
- Promote and/or market credit to customers
- Successfully meet and/or exceed monthly credit targets efficiently
- Achieve and/or exceed daily sales goal by cross selling and promoting additional products and service
- **_ Administration:_**
- Maintain working knowledge of store’s policies and procedures
- Maintain knowledge of current sales, sales promotions and campaign related requirements
- Efficiently perform department tasks including creating displays and processing transactions
- Assist store managers/associates to identify and resolve issues in the store
- Maintains high level of personal integrity (e.g., practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.).

**_ _**_3. Product:_**
- Provide accurate product information to all customers when needed
- Enhance product knowledge utilizing resources available
- Maintain updated knowledge on all product related concepts

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**_ requirements_**

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- **_Education:_**
- Grade12

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- **_Experience:_**
- A minimum of 1 years’ experience in a similar role

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- **_Knowledge/ Skills:_**
- Selling skills essential
- Sales experience in the retail industry
- General administrative skills
- Knowledge of merchandising and stock management
- Customer service orientation and focus

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**_ about us_

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