Key Contracts Manager

**ROLE PURPOSE**
- To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the contractual requirements achieving the set commercial targets while adhering to all company policies and procedures.
- Ensure customer satisfaction is managed and set satisfaction levels are achieved for contract retention.

**MAIN OUTPUTS**
- ** Service Level Agreements**
- Ensure compliance with all hard and soft FM service level agreements entered into with internal staff and external service providers.
- Ensure compliance with IFM/contractual Output specifications.
- Ensure BFM procedures for management, monitoring and audit of internal labour and external service providers are compliant with BFM contractual obligations and adequate for the purposes of BFM service delivery and risk reduction (operationally and commercially).
- Manage back to back SLA agreements with suppliers and contractors.
- Monitor internal labour and service providers’ (contractors) performance and ensure corrective action on any deviations to the contract are closed out successfully and timeously.
- ** BFM Management and Operational Staff**
- Meet and consult with BFM management and site allocated staff.
- Provide and implement recommendations to improve existing organization structures and internal communication and service delivery.
- Review and align current organizational structures, personnel and reporting lines.
- Review and align BFM Management and operational staff job descriptions to contractual deliverables.
- Ensure alignment of the BFM site personnel and staff outputs with the strategic and operational objectives
- Project Agreement
- FM Output Specifications
- Best practice service delivery
- BFM wider business and strategic objectives
- People Management
- Review staff training initiatives and develop skill needs analysis in conjunction with BFM Peopel Management Department and implement recommendations.
- Co-ordinate team building and motivation workshops and interactive sessions with BFM operational staff
- Develop succession planning strategy to ensure compliance with BFM contract obligations especially BEE requirements.
- Manage BFM site labour relations issues in accordance with BFM Policies and Procedures and statutory requirements.
- Manage staff performance & facilitate improvement through regularly monitoring performance
- Responsible for training, coaching, mentoring & development of subordinate employees
- Manage/approve applicable leave for subordinate employees
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- ** Key Customer Relationships**
- Understand existing client structures and determine what communication methods and channels will be best suited.
- Develop effective, customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.
- ** Occupational Health & Safety**
- Review and ensure compliance of BFM obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements.
- Ensure Health & Safety, Quality & Risk Management is a primary function and all mechanisms, processes and procedures are in place, monitored & adhered to at all times.
- Review duties and responsibilities of BFM “responsible person” on site.
- Ensure all statutory appointments have been concluded and are in operation on a continuing basis.
- Carry out review and audits
- Take strategic and operational action as required on an exception basis to resolve issues related to Health & Safety.
- ** Reporting structures and reporting**
- Ensure compliance of BFM contractual requirements and internal reporting, report production and attendance at relevant meetings, workshops and review sessions.
- Review all task team minutes of meetings.
- Arrange BFM management meetings on a regular basis and ensure proper record is maintained of such meetings.
- Attend, as required.
- ** Risk Management**
- Ensure effective policies and procedures are in place to manage and minimize BFM operational risks and obligations.
- Identify key risks in relation to technical systems and services, procurement and soft FM services (the latter with particular reference to Health & Safety) and develop appropriate risk minimization strategies.
- Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.
- ** Quality Standards**
- Ensure quality systems of the Contractual Agreement are implemented and monitored on an ongoing basis for all contracted services.
- Review SLA’s with BFM Management team to ensure compliance with quality standards.
- Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.
- Familiarise yourself with and ensure