Team Lead, Operations, Client Lead, Ocean Imports

2 days ago

Cape Town, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Team Lead, Operations, Client Lead, Ocean Imports, Air & Sea
Time Type: Full Time

**Main Purpose of the Role**:
DSV Cape Town have dedicated operations teams for our Retail business. This team manages all import shipments into Cape Town & Durban from various suppliers globally - mainly China and India. Within the team we have an import controlling function which receive documents, open files and pass shipment through for customs clearance. This includes accurate accrual and charge capturing. Manage movement of cargo from origin port to port of destination and charges are received for on time and accurate billing. The Client lead is the team lead and manages the team’s tasks to ensure maximum efficiency and productivity. The client lead will also need to manage the profitability of the customer and ensure all their KPI’s are managed in accordance to the service level agreement. They play a critical role in steering the operations team strategy in a direction that meets both customer and business requirements.

**Job Related Requirements**:

- Grade 12 certificate
- Minimum of 5 years’ experience in Freight forwarding and controlling.
- Retail customer experience within a freight forwarding environment in Cape Town
- Proven track record of servicing and managing retail customers in a freight forwarding environment
- Supervisory or management experience of a team**.**

**Electives**:

- Experience in CargoWise1
- Knowledge of current INCOTERMS® 2010
- Knowledge of international logistics
- Knowledge of Order Management
- Good communication skills
- Direct client facing experience

**Duties and Responsibilities**
- Management of operations team assigned to a specific set of customers
- Liaise with customers daily to ensure alignment of operational tasks and objectives
- Ensure strong relationship is built with customers
- Support Key account manager with account reviews and presentations
- Ensure account profitability is well managed
- Manage and maintain service levels within the KPI’s set out in the service level agreement
- Understand the intricacies of the customers service requirements
- Support team members
- Manage the team to ensure optimal efficiency and productivity

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