Broker Consultant

Who we are Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since 2004. Purpose The main purpose of this position is to support the group sales strategy and business plan by growing and retaining allocated broker portfolio business through dynamic customer relationship management that ensures customer loyalty, grow intermediaries base, and, grow new profitable direct group business within the target markets to achieve desired targets Formal Qualifications NQF 5 qualification/ 3-year relevant tertiary qualification. 30 FAIS Credits if DOFA date is prior to 2010 or alternatively full FAIS recognized relevant qualification (DOFA dependent). Regulatory Examinations (RE5) for representatives preferred and an advantage Working Requirements and Knowledge Product Specific training in Category 1 life and friendly societies. Excellent knowledge and understanding of insurance legislation and regulations. Computer Literacy (MS Office package). Valid driver’s license and own vehicle. Knowledge of underwriting processes. Minimum of three (3) years’ experience in the group risk market. Established relationships in either trade unions, funeral parlours, corporate, agricultural, mining, retail, government, or any other large group insurance market. Experience in establishing contacts and relationships with decision makers within group business. Proven Sales track record of business >R30m APE individual Group business. To evidence on hand prospecting business at quote stage. Key Responsibilities Product knowledge and competitor intelligence on intermediary value offering, product, service, and industry developments. Keep up to date and fully informed on product comparisons with opposition products. Establish and maintain business relationships to grow market share including cross sell with existing brokers. Initiate and manage marketing drives to secure profitable, quality new business from brokers. Ensure compliance related and insurance specific knowledge sharing for brokers. Ensure that customer queries are used as a mechanism to improve customer service and business processes. Develop the Broker portfolio, and effectively onboard new brokers Participating in proactive sales and marketing initiatives. Dealing with queries and providing information on a range of sales and service issues. Prepare and deliver clear, thoughtful, and concise presentations. Ensure that rate reviews are done for clients in own portfolio; training intermediaries on Safrican products. Assist with and track larger renewals, and cancellations within portfolio, to ensure a high retention rate of business. Behavioural Competencies, Skills and attributes Ability to work under pressure to meet targets and drive results. Business Acumen and entrepreneurial mindset Excellent Relationship management, negotiation and presentation skills Good planning and organizing Collaboration; Impact and Influence Self-Awareness and Insight Diversity and Inclusiveness Key Performance Metrics Actuarial health of assigned broker and direct portfolio. Value of growth and new sales for assigned broker portfolio. Average underwriting rates for new sales (assessing quality of the new customer book) Quality Broker and scheme retention (vs lapse rate) for assigned brokers. Broker product knowledge and accreditation Customer satisfaction and NPS Remuneration Remuneration on offer is a fixed basic salary including eligibility to earn annual incentives and quarterly consistency bonus Our commitment to transformation Safrican is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. Safrican Employment Equity plan and targets will be considered as part of the selection process.