Import Controller

**Objectives of the Position** To control and facilitate Ocean Freight Imports. **Principle **Accountabilities** **1. **Day to day Operations** - Control and manage import process from receipt of pre-alert documents/shipment notification to final delivery to the customer - Request for arrival notification from the shipping line/co-loader - Register file on CargoWise once arrival notification is received from the shipping line/co-loader - Ensure that all commercial documentation received tallies and is correct for customs clearance purposes - Complete document checklist - Submit documents to customs entry department - Arrange and co-ordinate customs exams and regulatory stops - Obtain extended releases - Prepare shipping line release - Ensure that NAVIS is updated 72 hours prior to vessel arrival - Inform transporter of the arriving shipment by sending through a delivery instruction - Update internal work notes on CargoWise - daily by 10H00 - Generate status report to customer daily/progressively regarding the milestone event/progress of the shipment - Monitor delivery with transporter and liaise with client services representative/customer - Ensure that containers are uplifted and turned in within the prescribed times - Prepare job profit summary and ensure invoice is sent to the customer within KPI - Ensure all 3rd party invoices are received, reconciled and sent to head office for payment within transactional periods - Ensure all WIP’s and accruals are attended to timeously - Evaluate and resolve problems presented by team members - Update milestones and internal work notes on CargoWise - real-time - Ensure quality is the primary focus in every task - Assist in activities of team members **2. **Management of Financials** - Verify customer’s credit terms prior to proceeding with the shipment - Quality check accuracy of estimate prior to expediting shipment - Prepare job profit summary - collating of all disbursements, calculation of agency and finance fees - Account for profit/loss on shipment - Manage costs and negotiation of rates to ensure maximum profit - Reconcile all 3rd party invoices - Ensure all shipments are handled in accordance to the company’s profit margins - Sign off job profit summary prior to posting local client/overseas agent costs - Manage finance in operations - WIP - (KPI < 14 dwell days), Accruals - (KPI < 60 dwell days) and out of transaction losses **3. **Management of Customer Relationship** - Liaise with client services representative/customer on a daily basis - advising client services representative/customer of delivery and shipment status - Receive orders from client services representative/customer - requesting original documents/clearing instructions - Generate status reports advising customer of progress - Continuously improve customer turnaround times - Customer - refers to internal and external customers **4. **Facilitate and ensure effective process management** - **Imports**: - Register file on CargoWise once arrival notification is received from the shipping line/co-loader - Ensure that all commercial documentation received tallies and is correct for customs clearance purposes - Complete document checklist - Submit documents to customs entry department - Arrange and co-ordinate customs exams and regulatory stops - Obtain extended releases - Prepare shipping line release - Ensure that NAVIS is updated 72 hours prior to vessel arrival - Inform transporter of the arriving shipment by sending through a delivery instruction. Delivery instruction to include demurrage/detention period. - Update internal work notes on CargoWise - daily by 10H00 - Generate status report to customer daily regarding the progress of the shipment - Monitor delivery with transporter and liaise with client service representative/customer - Ensure that containers are uplifted and turned in within the prescribed times - Prepare job profit summary and ensure invoice is sent to the customer - Ensure all 3rd party invoices are received, reconciled and sent to head office for payment within transactional periods - Ensure all WIP’s and accruals are attended to timeously - Evaluate and resolve problems presented by team members - Update milestones and internal work notes on Cargo wise - real-time - Complete and close shipment as per company SOP/ISO standard **5. **Quality Management** - Check and double check to make sure mínimal/no errors are made - Provide quality service to customers and continuosly exceed their expectations - Get it right the first time **6. **Risk Management** - Ensure errors are mínimal - Ensure instructions are received/issued in writing and recorded - Conform to SOP’s **Education & Work Experience Requirements / Skills** **Knowledge & Experience** - Matric or senior certification equivalent - Ability to inspire and motivate employees to achieve goals - Excellent problem-solving skills - A high calibre, ambitious individual with ocean imports skills ranging from