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Sales and Technical Support Agent
3 weeks ago
KZN’s award winning Vodacom Franchise Dealer with 11 Stores is looking for dynamic Technical Support Consultants for our Vodacom Store in Bluff Towers Shopping Mall.
We are looking for experienced, self motivated and customer orientated Technical Support consultant to foster efficient sales and after sales service.
As part of our Group strategy and playing a vital role in our store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.
You are a problem solver and can easily connect with customers. You exceed customer expectations by continuously learning about our products and becoming the go to expert on how to get the most out of our products. You are not only there to assist to fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step by step solutions with patience and tailored to each individual customer.
If this sounds like you, you could be our next Technical Support consultant.
The core focus areas of a Technical Support consultant is to ensure a customer's device is set up and walks out working, trouble shooting mobile devices and routers, device switch and transfer, provide training to customers on their mobile devices, laptops, routers and wearables.
**QUALIFICATIONS REQUIRED**:
- Matric or Equivalent
- A+ Qualified (MCS experience ) and N+
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability.
- High end Mobile Retail experience especially iOS, Smartphone, Tablet, PC and Mac experience
- Tech Savvy
- Passion for customer service and ownership of the customer experience
- Able to effectively tailor conversation to differing customers
- Be a team player where expertise is shared and feedback is welcomed
- Able to research and grasp technical information across multiple devices and operating systems
- Min 2 years experience in front line customer facing service
- Min 2 years in IT environment within hardware and system support
- Microsoft packages install and basic trouble shooting on lap tops
- Implementation of Anti virus software on devices
- Passion for Technology
- Cellular sales experience
- Vodacom M2, C3D and VCP system experience will be advantageous
Trouble shoot laptops and set up with software
Book in repairs and assess out of box failures.
Customer Care - log and resolve all customer care issues
Able to sell device accessories
Insurance sales after successful probation
Fibre and LTE sales after successful probation
**Basic plus best commission structure (salary negotiable based on experience)**
Ensure that you upload your detailed updated CV with 1 page motivation of why you are the best person for this opportunity.
**Salary**: R6,500.00 - R7,500.00 per month
COVID-19 considerations:
Face masks,
temperature screening,
perspex screens,
social distancing,
daily fogging of Store
Application Question(s):
- Do you have A+ and N+ qualification?
- Are you able to reliably commute to the Bluff daily?
**Education**:
- Certificate (preferred)
**Experience**:
- Technical troubleshooting: 2 years (preferred)
- Mobile device support: 2 years (preferred)
- Vodacom systems (M2, C3D and VCP): 2 years (preferred)
- Customer Care: 2 years (preferred)
