Current jobs related to After Sales Service and Repairs Manager - Cape Town - Rory Mackie & Associates

  • Sales & After-sales Specialist

    2 weeks ago

    Cape Town, South Africa CaterWize Pty Ltd Full time

    **Summary**:This role involves passionate sales of catering equipment while ensuring smooth after-sales operations. The sales & after sales specialist will build relationships with existing clients, drive the sales journey from interest to purchase, and coordinate technical workshop activities to facilitate excellent communication between clients and...

  • Branch Manager – Logistics

    3 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Our client, a national leader and well-established truck rental and logistics company, is seeking to employ a branch manager for the Blackheath Branch.Duties:Customer Interaction:Customer liaison and reportingCustomer invoicing and attending to queriesCustomer visits (if required)Managing after-hours activitiesOperations:Managing fleet (including planning...

  • After Sales Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Hedz recruitment solutions Full time

    We are seeking a highly skilled After Sales Specialist to join our client's team in the Cape Town area.This role involves working closely with clients to understand their needs and provide tailored solutions.To succeed in this role, you will need:Minimum 3 years experience as a Service AdvisorExcellent communication and problem-solving skillsStrong knowledge...

  • After Sales

    2 weeks ago

    Cape Town, South Africa Jelocorp Full time

    **_Duties & Responsibilities:_** - Provide accurate, detailed information and training about our products, services and policies to customers - Provide field service to customers for troubleshooting once get work order from CRM system or instructions from service team - Keep using CRM to records of customer interactions and transactions accurately - Escalate...

  • Electronic Repair Technician

    1 day ago

    Cape Town, South Africa Rubicon Full time

    **About the Electronic Repair Technician role** The main function of the electronic repair and technician is to attend to customers equipment repairs and assist senior technicians and support engineers in attending to all day-to-day technical enquiries within the branch, both internal and external and ensure that all assigned customer repair tickets are...

  • Auto Body Repair Workshop Manager

    6 days ago

    Cape Town, South Africa Sydsen Full time

    A well-established company in Cape Town is looking for an experienced Auto Body Repair Workshop Manager to join their team. **Requirements**: - 10+ years experience as a Manager in a Panel Workshop - Must be Highly experienced in full process of a Panel workshop - Must be deadline driven and able to meet targets set out by management - Knowledge of...

  • Automotive Repair Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Hired Recruitment (Pty) Ltd Full time

    About the RoleWe are seeking an experienced Automotive Repair Specialist to join our team at Hired Recruitment (Pty) Ltd. As a key member of our automotive repair team, you will be responsible for diagnosing and repairing complex transmission issues in vehicles.The Ideal CandidateA minimum of 3 years of experience in the automotive industryFamiliarity with...

  • Auto Body Repair Workshop Manager

    6 days ago

    Cape Town, South Africa SydSen Recruit Full time

    Western Cape, Cape Town Region Auto Body Repair Workshop Manager - Cape Town A well-established company in Cape Town is looking for an experienced Auto Body Repair Workshop Manager to join their team. **Requirements**: - 10+ years experience as a Manager in a Panel Workshop - Must be Highly experienced in full process of a Panel workshop - Must be...

  • After Sales Agent

    6 days ago

    Cape Town, South Africa Le Boat Full time

    **We are recruiting for a French-speaking After Sales Agent to join our wonderful Le Boat sales team in Cape Town!** Le Boat owns and operates the largest and most stylish fleet of self-drive cruisers on Europe and Canada's waterways. Currently operating in nine countries, with a fleet of 900 charter boats, we attract customers from all over the world. We...

  • Appliance Repair Service Technician

    1 week ago

    Cape Town, South Africa Future Africa Consulting (Pty)Ltd Full time

    Introduction We are looking for an experienced and knowledgeable Appliance Repair Service Technician to join our team. In this position, you will respond to calls from customers that require service or answer questions about the functioning of new appliances. An Appliance Repair Service Technician’s responsibilities include having a deep understanding of...

  • Junior Service/Repair Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    Full job description:Our client, based in Cape Town, is looking for an experienced and knowledgeable Appliance Repair Service Technician to join their team. In this position, you will respond to calls from customers that require service or to answer questions about the functioning of new appliances. An Appliance Repair Service Technician's responsibilities...

  • Part Sales Manager

    3 days ago

    Cape Town, South Africa First Degree Recruitment Full time

    **Parts Sales Manager** Vacant position available for a Parts Manager with a well-established vehicle dealership in Vredenburg **Duties**: The role would have the responsibility to ensure that the dealership has the correct parts mix to supply the workshop and third parties with parts for services and repairs. Management and training of the staff of the...

  • Electrical Maintenance Technician

    1 week ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions, a leading equipment supplier in South Africa, seeks a skilled Electrical Maintenance Technician to join their dynamic team in Cape Town.Job Overview:As an Electrical Maintenance Technician at Service Solutions, you will be responsible for the repair and maintenance of high-quality engineering, welding, and mining equipment. Your expertise...

  • Internal Floor Sales Consultant

    3 weeks ago

    Cape Town Northern Suburbs, South Africa Service Solutions Staffing Full time

    JOB PURPOSE: Repair and maintenance of Engin driven, Electrical and Pneumatic equipment. Key Responsibilities: Assess and test defective machines. Install, replace, or change machine parts and attachments, according to manufacturers and Renttech specifications. Reassemble machines after the completion of repair or maintenance work. Replace, fix, or realign...

  • Counter Sales Executive

    2 weeks ago

    Cape Town, South Africa Tyre Fitment and Mechanical Centre Full time

    Must have experience with light-duty vehicles (petrol and diesel), solid knowledge of tyres, and a valid driver's license. Additional responsibilities include testing, analyzing and assisting troubleshooting vehicle problems, ordering parts, and maintaining quality standards of work executed by mechanical staff in the workshop. Must have the ability to...

  • Retail After Sales Advisor

    1 week ago

    Cape Town, South Africa Teleperformance South Africa Full time

    To provide an industry leading, simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directive. To actively promote the brand by providing quality Customer Care at every instance, resolving customer queries whilst also promoting services in turn stimulating revenue for the...

  • Technical Service Expert

    1 week ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a highly motivated and skilled Electrical Maintenance Professional to join our team at Service Solutions in Cape Town. As an integral part of our technical team, you will be responsible for delivering exceptional electrical maintenance services to our clients.Main Responsibilities:Equipment Inspection: Conduct thorough inspections of equipment...

  • (D8861) Service Advisor

    2 weeks ago

    Cape Town, South Africa Unique Personnel Full time

    **Job Number** - 69473 **Job Type** - Permanent **Job Title** - (D8861) Service Advisor **Computer Skills** - Computer Literate **Industry** - Automotive - Motor Vehicles **City** - Cape Town **Province** - Eastern Cape **_Responsibilities_** - Following up with orders and parts requirements on all current and future jobs. - Responsible for the total...

  • Field Service Technician

    2 days ago

    Cape Town, South Africa Curiska (Pty) Ltd Full time

    Performs warranty services and installations - Executes technical corrective actions - Performs corrective repairs / maintenance visits - Provide feedback on quality situation and issues from field to the Operations Management in his country - Provides support to sales for replacement / special sales programs - Provides basic technical training after...

  • Trailer Mechanic

    2 days ago

    Cape Town, South Africa Macdonald Transport and Warehousing Full time

    **QUALIFICATIONS & COMPETENCIES REQUIRED**: - Grade 12 - Minimum of 5 years’ relevant diesel technical experience - Must be a good communicator (verbal & written) Knowledge of the Health & Safety requirements - The person must have experience in maintenance on various truck and trailers and must have experience in welding. - **Valid Driver's...

After Sales Service and Repairs Manager

3 weeks ago

Cape Town, South Africa Rory Mackie & Associates Full time

**About the position**:
To ensure that the Customers’ expectations are exceeded on all jobs and that the Customer experience is exceptional, in light of the global brands the company offers into the market. Processes will need to be put in place, to ensure that turn-around times are minimized, as per business requirements, per individual brand accordingly. The company’s brands are well known internationally, and as such, the after sales service department needs to ensure the customer journey is as efficient and effortless as possible. Client retention is key

**Responsibilities**:

- Manage repair team of 6 individuals focusing on the following daily:

- Walk-ins
- E-mails & Service Inbox
- Manage job cards from start to finish
- Technician follow ups
- Customer support
- Tech statements
- Filing
- Storeroom management
- Spares orders/replenishment
- Courier management
- Quote management
- Open Order Management
- Manage stock holding of the repairs department
- Implement processes, to ensure that the company’s turn-around time is minimized
- Deal with customer queries and escalations efficiently and effectively to ensure brand loyalty
- Work closely with Key Trade Partners to ensure customer repairs turnaround time in line with global best practice

**Requirements**:

- Degree or further studies preferable
- 5 - 10 years in Customer Services within retail, preferably for branded high-end products
- Exposure to high-technology products preferable
- Build a repairs strategy that ensures a seamless customer experience end to end
- After sales and repair processing experience
- Strong understanding and usage of computer systems to manage the process and track products in the system (SAP being used)
- Ability to manage customer complaints and queries
- Good problem solving
- Strong customer management
- Be able to deal with pressure
- Exceptional client service
- Demonstration of leadership of a team of people
- Ability to have uncomfortable conversations and seek satisfactory and positive outcomes