Service Management Lead

3 days ago


Parow, South Africa The Foschini Group Full time

**Job ID**:12021

**Position Type**:Full-Time

**Job Function**:Procurement

**Workplace Type:
**Division**:TFG Merchandise Procurement

**Province**:Western Cape

**Location**:Cape Town North

**Suburb**:Parow (Parow)

Position Description:
**The opportunity**:
The Service Management Lead is responsible for the efficient and effective management of the engagement channels and delivery of services to Suppliers and TFG users throughout the Procurement process.

This role will ensure operational excellence and service delivery according to defined Service Level Agreements. The role will interact with internal and external customers.

**Responsibilities**:

- Ensure efficient team delivery and effective call resolution across all procurement functions including, P2P operations, system administration, Fuse front line and Finance
- Support the team with troubleshooting and resolution of tickets
- Manage capacity, monitoring and re-assignment of tickets
- Manage quality of resolution and knowledge transfer where required
- Manage escalations and route cause analysis
- Effective relationship management to ensure optimal resource allocation, service delivery and employee engagement
- Continuous focus on identifying risk to delivery and compliance
- Continuous focus on identifying and implementing opportunities for improvement

**Requirements**:

- Business Related Degree / Diploma
- 5 -7 year’s experience in a customer service/operations environment
- Analytical and problem-solving skills
- Excellent communication skills (written and verbal)
- Strong administrative skills and understands business finance
- Effective project management, the ability to work on multiple projects simultaneously
- High service delivery and performance mindset
- Keen judgement and decision-making skills
- Knowledge of risk and compliance processes
- High attention to detail and accuracy
- Strong relationship management skills



  • Parow, Western Cape, South Africa PEP Full time

    About the JobWe are seeking an experienced Customer Service Operations Manager to join our contact centre team at PEP. The successful candidate will be responsible for leading customer service operations, ensuring high-quality service delivery and exceptional customer experiences.Key ResponsibilitiesCustomer Experience: Lead efforts to enhance customer...


  • Parow, Western Cape, South Africa Altron Full time

    We're seeking an experienced Service Delivery and Support Manager to join our team at Altron. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and driving business growth. The ideal candidate will have a proven track record in customer service and project management, with a strong...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:8136 **Position Type**:Full-Time **Job Function**:Information Technology **Workplace Type: **Division**:TFG Infotec **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: An exciting opportunity is available for an individual to join an innovative and strategic business within our IT division...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:12704 - **Position Type**:Full-Time - **Job Function**:Information Technology - **Workplace Type**:Head Office - **Division**:TFG Infotec - **Province**:Western Cape - **Location**:Cape Town North - **Suburb**:Parow (Parow) Position Description: We're looking for a **Service Delivery Manager** to be part of our Platforms and Operations team to...


  • Parow, Western Cape, South Africa GRACE LA MARGNA ST MORITZ Full time

    Head Waiter Job DescriptionWe are seeking an experienced and charismatic Head Waiter to join our team at GRACE LA MARGNA ST MORITZ in St. Moritz, one of the most prestigious alpine resorts in the world.This is a unique opportunity for a talented individual who is passionate about delivering exceptional dining experiences and making every guest feel welcome...


  • Parow, Western Cape, South Africa Epsidon Management and Marketing Consultancy Full time

    Internal Account ManagerThe Internal Account Manager role is accountable for achieving sales targets and is responsible for pursuing and closing qualified leads identified by the Client Management team and other relevant departments. Apart from prospecting new clients, the account manager will leverage existing accounts to identify new opportunities. They...


  • Parow, Western Cape, South Africa Altron Full time

    TitleService Delivery ManagerJob DescriptionJOB PURPOSETo manage the end-to-end customer lifecycle, ensuring optimal service satisfaction through the delivery of consistent and value-added services/solutions to retain current customers, and to do so in a cost-effective manner to contribute toward account profitability.KEY RESPONSIBILITIES:Conduct ongoing...


  • Parow, South Africa Professional risk and asset management Full time

    **FMCG Site Manager, Parow Industrial Western Cape** **To start immediately** Salary **R12,500-00 per month neg.** **Grade 12.** **Valid driver's license and own transport essential.** - **Proven work experience as a FMCG Warehouse management &** **able to work independently** with contactable references. - Managing of staff and operational issues as...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:18134**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Services Jnr Operations Manager - TFG Financial Services** **A challenging opportunity exists within the Credit Services Operations...

  • Service Manager

    2 weeks ago


    Parow, South Africa Ikon Consulting Full time

    **Salary** Negotiable package based on current or most recent. **Description** Your main function is to profitably manage the service department and provide technical assistance to your staff where required, while maintaining a high level of customer service. **Requirements**: - Diesel Technician trade test - Code 14 Drivers License - Minimum of 2 years...


  • Parow, South Africa Ikon Consulting Full time

    **Salary** Negotiable package based on current or most recent. **Description** Your main function is to profitably manage the service department and provide technical assistance to your staff where required, while maintaining a high level of customer service. **Requirements**: - Diesel Technician trade test - Minimum of 2 years management experience at a...

  • Lead Product Manager

    23 hours ago


    Parow, South Africa The Foschini Group Full time

    **Job ID**:17524**Position Type**:Full-Time**Job Function**:Ecommerce**Workplace Type**: **Division**:TFG Customer Hub**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Product Manager - Customer Hub** **Cape Town** **Permanent** **BE THE DIFFERENCE** TFG is the place where you get to live your best...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:13218**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: We're looking for a **Cyber Security Operations Lead **to manage a team of first line support analysts across TFG’s global...

  • Technology Lead

    4 days ago


    Parow, Western Cape, South Africa Altron Full time

    TitleTechnology LeadJob DescriptionAs the Technology Lead, you will play a pivotal role in guiding the technical direction of projects and ensuring the successful delivery of high-quality software solutions. The ideal candidate is a technical assertive professional with an eagerness to lead tech teams, driving technical excellence and innovation, and is...

  • Technical Lead

    7 days ago


    Parow, Western Cape, South Africa The Foschini Group Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Information Technology team. The successful candidate will be responsible for leading and mentoring a team of engineers, fostering a culture of collaboration, innovation, and continuous learning.The ideal candidate will have a proven track record of successfully...


  • Parow, Western Cape, South Africa Standard Bank of South Africa Limited Full time

    About UsAt Standard Bank of South Africa Limited, we value diversity and inclusion. We believe in creating an environment where everyone can thrive and grow. As a leader, you will play a key role in shaping our future success.Job DescriptionThe successful candidate will be responsible for leading a team of professionals, ensuring they have the necessary...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:12750 **Position Type**:Full-Time **Job Function**:Information Technology **Workplace Type**:Head Office **Division**:TFG Infotec **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: The opportunity: We are looking for an Engineering Lead: Customer Interaction to be part of our Customer &...

  • Asset Care Manager

    3 weeks ago


    Parow, South Africa Peninsula Beverage Company Full time

    In this role you are responsible for managing Trade Services assets for Coca Cola Peninsula Beverages, which involves the sourcing of refrigeration components/equipment, managing the vendor relationships and evaluating new equipment/components. To ensure Trade Services assets achieves maximum return on investment. The reporting, recording and managing of...


  • Parow, South Africa Peninsula Beverage Company Full time

    The job involves the management of the maintenance, repairs, installation and extraction of free standing and built in refrigeration equipment in trade This position falls under the Technical Centre Department within Strategic Support To ensure refrigeration equipment in trade are correctly installed and maintained at required standard - Managing...


  • Parow, South Africa The Foschini Group Full time

    **Job ID**:14048**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Credit Services Coordinator - TFG Financial Services** ***A challenging opportunity exists within the Credit Services Operations for...