Servicing Costing Administrator

11 hours ago

Parow, Western Cape, South Africa CFW Industries Full time

CFW Fans (Pty) Ltd, an SABS ISO 9001 certified company, holds a prominent market position in Southern Africa, specialising in the design, manufacture, and distribution of fans for the industrial, mining, power generation, and HVAC sectors.

Since its founding as Continental Fan Works in 1966, CFW has built extensive expertise and knowledge, establishing itself as a trusted supplier of industrial fans to leading corporations both within South Africa and internationally.

The company employs a diverse workforce with a strong skill set in engineering. We are currently seeking a Servicing Costing Administrator to join our team and help maintain the high standards our clients expect. The successful candidate will be responsible for the following tasks:

  • Assist in creating and maintaining job schedules and technician rosters
  • Liaise with technicians and clients to confirm availability
  • Ensure up-to-date tracking of servicing appointments
  • Capture and send quotes based on input from the service and electrical teams
  • Follow up on quotes and ensure SLA deadlines are met
  • Generate quote metrics for reporting
  • Obtain purchase orders from clients
  • Process and send invoices as per quote and PO
  • Coordinate with internal teams for billing accuracy
  • Maintain ongoing communication with clients
  • Keep clients informed on the progress and scheduling of servicing work
  • Ensure seamless order and goods processing for service jobs
  • Handle customer property, verify stock, and manage documentation
  • Coordinate deliveries, scan PODs, and complete job packs

Qualifications and Experience Required:

  • Proven experience in an administrative support role, preferably within a service or technical environment.
  • Experience using customer relationship management (CMR) systems or service management software (e.g. Jira, GP, Sage)
  • Familiarity with scheduling, order processing and service request coordination
  • Previous experience working with internal departments such as service teams, logistics, technical support is an advantage

Attributes Required for position:

  • Strong organizational skills and attention to detail
  • Excellent communication skills both, verbal and written
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving mindset and a proactive attitude
  • Team-oriented but able to work independently
  • High Level of confidentiality, integrity and professionalism
  • Strong customer service orientation
  • Ability to adapt to changing priorities and technologies
  • Punctual and reliable with a strong work ethic

What working for us will be like:

  • You will be part of a collaborative, inclusive, and supportive team culture
  • You will work alongside a diverse group of professionals
  • You will enjoy continuous opportunities for personal growth and career advancement
  • You will receive a competitive, market related salary and benefits package
  • You will experience a flexible and balanced work environment
  • Your standard working hours will be 07:30 to 16:30, Monday to Thursday, and 07:30 to 15:00 on Fridays.

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