Team Leader

Applications are invited for the **Team Leader - ITSA** position to be based in **Pretoria**.

**PURPOSE OF THE ROLE**:
The ITSA Team Leader is responsible for the management of the Installer Support team ensuring effective and high-quality support to the Field Technicians daily with regards to customer-facing activities by aligning company goals and departmental processes across the board.

**Key Performance Areas would include, but are not limited to**:

- Supply FTTH allocations to Installers.
- Escalate any FTTH allocation issues and follow up until resolved.
- Maintain all FTTH allocation records into the applicable systems.
- Provide Wireless and Fibre installation data to Installers.
- Do wireless planning for each applicable installation.
- Approve installations according to signal specifications.
- Evaluate photos sent by Technicians from site for quality and advise accordingly.
- Work closely with QC Agent to ensure quality control processes are standardized and followed.
- Assist the Installers and Technicians with advanced troubleshooting where problems occur.
- Ensure “Right first time” activities.
- Assist the Installers and Technicians with advanced setups in the field during the install.
- Identify and report training needs in the Field Operations and ITSA team.
- Arrange training sessions as instructed by the ITSA manager.
- Escalate queries and concerns relating to a specific department to his/her functional manager.
- Advising sales in quotations for large complex installations
- Ensure all activities is done according to the SOP.
- Participate in the daily Level-1 MOS meeting.
- Execute daily assigned activities to fulfil Operational plans.
- Report daily on personal activity performance and participate in problem solving triggers.
- Actively discuss activity and process improvements in MOS meetings.
- Uphold partnership agreements with customer and/or supplier teams.
- Submit to team and business leadership by following Policies, SOPs and OPLs.
- Lead MOS meetings as directed by the relevant Functional Manager.
- Coach, lead and guide team members and assist with decision making.

**Key Outputs**:

- Execute activities as planned with an urgency to exceed expectations.
- Ensure that work quality is maintained at all times and in line with expectations.
- Complete all administration required timely.
- Maintain, respect and care for tools issued.
- Ensure the business values and culture is practiced by the team.
- Provide oversight of the team as directed by the Functional Manager and provide feedback.

**Experience**:

- Minimum of 2 years' work experience in a Field Services department.

**Skills and competencies**:

- Ability to effectively communicate (verbal and written) and implement plans.
- Must have a valid Driver's license.
- Able to operate as a functional SME.
- Honesty.
- Integrity.
- Accountability.
- Effective planning skills.
- Time management skills.
- Team player.
- Strong interpersonal skills.
- Ambition and determination to succeed.
- Good analytical and problem-solving skills.
- Strong knowledge of the company and all its services and Departments.
- Self-disciplined, motivated, and organized.
- Initiative, ability to manage own time.
- Always customer orientated, making customer needs the primary focus.
- Ability to work under pressure.

**Education Requirements**:

- Grade 12.
- Specialized certifications would be an advantage.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.