Consumer Care Specialist(Ara/fr)

**CONSUMER CARE SPECIALIST(ARA/FR)**

**Location: South Africa, Cape Town**

**Contract: Part Time**

**Consumer & Personal Care **has an immediate opening for **Consumer Care Specialist** with **Arabic and French **role in **Cape Town.**

**This is a Part Time opportunity with no country relocation possibilities based in South Africa.**

**Overall Purpose of this Job**:
This professional will deliver Consumer outstanding service to consumers & HCPs and maintain and uphold the reputation and trust equity invested in all the Johnson & Johnson brands. Ensure Voice of Consumer (VOC) is shared throughout the organization and deliver valuable Consumer Insights which support business growth, ongoing brand building, consumer endorsement and loyalty. With a strong focus on Quality and Compliance, the Consumer Care Specialist is responsible to manage all incoming consumer requests and complaints across all channels and as required by regulations or internal J&J procedures.

**The responsibilities & the impact YOU will have**:

- Management of consumer and Health Care Professional inquiries from MENAP across all channels and in-line with legal, regulatory and internal requirements.
- Deliver exceptional consumer and HCP experience through professionally responding to all Ensure Consumer satisfaction and loyalty.
- Maintain and develop latest knowledge of J&J products and relevant quality and compliance systems. Ensure adherence to applicable quality & safety procedures and processes and maintain 100% compliance with training plan. Develop a working knowledge of what competitor products are available.
- Collect, analyse and report on consumer issues and feedback.
- Ensure closed loop approach via GCC Platform (SALESFORCE) and Social Studio.
- Accountability for accurate and timeous data capture and record management within SALESFORCE and Social Studio, in accordance with all applicable laws/regulations, Company policies, procedures and guidelines.
- Maintains and develops the latest knowledge of J&J products and relevant quality and compliance systems. Ensure adherence to applicable quality procedures and processes and maintain 100% compliance with training plan.
- Ensure a working knowledge of what competitor products are available.
- Participate in regular training with in-house experts who can assist in delivering this ongoing learning.

**Qualifications** We’d love to hear from YOU, if you have**:
**Required**:

- National Senior Certificate** **is an advantage.****:

- At least 3-5 years of Customer service experience is an advantage.
- **A**rabic, French and English language skills is a must.**:

- Social media experience is an advantage.
- High level of stress resistance.
- Ability to manage complexities.
- Strong interpersonal, empathic skills.
- Extensive product knowledge.
- Capability to communicate with all levels of management throughout the organization.
- Strong influencing skills.
- Very good team player.
- Passion for Quality and Compliance.

**_For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo._**

**_We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences_**

**_That is why we in South Africa are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are._**

**_Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”_**

**This is what awaits YOU at J&J**:

- A dynamic and inspiring working environment.
- Many opportunities to work on challenging projects and assignments.
- Possibilities for further personal as well as professional development.
- Many employee benefits.

**Primary Location**
South Africa-Western Cape-Cape Town
- **Organization**
Johnson & Johnson (Pty.) Ltd. (8485)

**Job Function**
Operations

**Requisition ID**
2206051194W