Specialist Continuous Improvement

2 days ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role purpose/Business Unit**:
The Specialist Continuous Improvement will report into the Principal Specialist Continuous Improvement and will be responsible for the facilitation of continuous improvement workshops to ensure that effective CI frameworks and tools are applied to achieve the required benefits.

**Your responsibilities will include**:
**Analysis**
- Analyse operational performance data and identify problems in early stages
- Develop problem charter for CI Initiatives
- Detail data analysis to determine root cause of business problem
- End-to-end business process design
- Document findings and recommendations
- Compile business cases for CI initiatives
- Post implementation reviews on CI initiatives

**Continuous Improvement (CI)**
- Facilitate CI workshops with cross-functional teams using CI tools and techniques
- Provides CI training to relevant leadership and business resources
- Supports the development and on-going relevance of Vodacom South Africa’s CI framework

**Project Management**
- Project manages individual CI office initiatives
- Collaborates with all relevant internal and external parties to develop and implement solutions
- Keeps all stakeholders updated by conducting progress meetings (performance against KPIs) and reporting
- Ensures sound inter group relationships, by ensuring timeous response to requests, information and requirements
- First line of conflict resolution outside of individual initiatives

**Stakeholder management**
- Builds effective professional relationships with business partners
- Manages expectations key stakeholders and keeps commitments or promises

**Must have technical / professional qualifications**:

- Matric
- This role requires a broad and comprehensive understanding in multiple disciplines relevant to the business
- 3 to 5 years’ experience.
- 3-year Degree/Diploma or 5yrs experience with:

- Change management
- Stakeholder management
- Proven business analysis skills
- Leading and supervisory skills
- Persuading and influencing
- Planning and organising

**Core competencies, knowledge and experience**:

- Strong analytical; research and forecasting skills
- Ability to work cross functionally in order to achieve desired results
- Strong presentation skills
- Excellent verbal and written skills
- Customer focus with regards to understanding the service being delivered

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:06 February 2025**

The base location for this role is,** Vodacom Midrand Office**

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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