Member Services Consultant
4 days ago
**Key Performance Areas**:
- Maintain call rate standards.
- Consult with members face to face.
- Member cancellations and retentions.
- Perform various administrative and general office duties.
- Highly detail-oriented, organized, and methodical with excellent follow-up to meet customer expectations and deadlines.
- Resolving complex complaints and queries in compliance with agreed service delivery standards.
- Adherence to Online Reputation standards.
**Person Requirements**:
- Matric essential
- Leisure industry knowledge is preferable.
- Fluency in Afrikaans is required
- Flexible working hours and overtime if and when required.
- Customer Services and Call Centre experience.
- Working knowledge of social media and online booking channels is preferable.
- Excellent verbal and written communication skills
- Ability to deal with members in a professional and courteous manner.
- Above average computer literacy
- Ability to work under pressure.
- Ability to work independently, and as part of a team.
Ref# 19/02
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