Call Center Supervisor
6 days ago
Currently we are searching for a Call Center supervisor for Johannesburg, South Africa.
**Responsibilities of this Post**:
Develop objectives for the call centre’s day-to-day activities.
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
Collect and analyse call-centre statistics.
Assume responsibility of budgeting and tracking expenses.
Monitor and improve ordering, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time etc.).
Submit reports for different departments or upper management.
**Requirements of this Post**:
Bachelor degree holder.
Four years experience as call center supervisor.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
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Call Center Supervisor
1 week ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Collect and analyse call-center statistics. Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and...
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Call Center Supervisor
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Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls Supporting call centre agents through...
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Call Center Supervisor
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Call Center Consultant
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JO Ops Supervisor
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JO Ops Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Advanced Call Center Technologies, LLC Full time R250 000 - R500 000 per yearAdvanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator's with excellent organizational skills, management experience, and the ability to drive results.In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers...
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Jo Operations Supervisor
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Call Center Agent
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Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...
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Call Center Agent
2 weeks ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Address and resolve customer complaints. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools...