Premium Administrator
2 weeks ago
Who are we?
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes. What will you do?
Responsible for overall Billing, Allocation, credit control and relationship management of facilities within portfolio.
Conduct reconciliation of due vs receipts at paypoint /facility level
Optimise Collections
Ensure data is sourced, formatted and saved timeously and correctly.
Obtain information through various stakeholders, internal and external
Query and complaint handling, including assessment and reporting
Adheres to service level agreements.
Ensure the proper processes are followed and that it is of high quality.
Identify and report on risks within own area of responsibility which could impact negatively on stakeholders. This will include reporting on late/non
- payments, erratic premium movements and data issues.
Own operational work planning, priority setting and scheduling
Monthly, Daily and weekly reporting
Proactive error reporting
Error handling investigations, resolution and reporting
Identify problem areas and trends, propose resolution and prevention
Stakeholder Management
Assist other Premiums Administrators with similar functions if and when required by management.
What will make you successful in this role?
Qualification & Experience
Matric
At least 3 years’ experience in a similar environment.
Knowledge & Skills
Computer Literacy - MS Office (Word L2+, Excel L2+, Outlook L2)
System knowledge will be advantageous (FAFA, PAVLOV, MERCURY)
Personal Attributes
Analysing
Accuracy
Relating and networking
Adapting and responding to change
Coping with pressures and setbacks
Teamwork
Adhering to principles and values
Pro-activity
Planning and organising
Client service orientation
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Being resilient - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Drives results - Contributing dependently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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