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Client Centre Team Member

2 weeks ago

Stellenbosch, South Africa Mezzanine Ware Full time

**What we do**

Mezzanine designs and builds digital technology solutions for customers across Africa and beyond in order to create productive societies. Founded in 2012, Mezzanine has market-leading expertise in the agricultural, health, financial inclusion and education spaces and works with mobile network operators to bring about positive change in the lives of people through the benefits of the digital dividend. Mezzanine is a home-grown African company delivering value to the people of Africa and beyond.

Mezzanine is a subsidiary of the Vodacom Group.

**What you will do**

You will form part of the Client Centre Team, and will be responsible for providing exceptional, efficient and friendly support to client queries. As part of a small team, you will be involved in activities ranging from providing telephonic and written support to assisting in the creation of educational material.

**Key Requirements**
- Fluent in isiXhosa or isiZulu
- Matric
- Familiarity with basic tech concepts
- Attention to detail
- Patience with user queries
- Acceptance of repetitive tasks
- Strong analytical and problem-solving skills
- Ability to manage multiple problems at once and prioritise issues
- A good working knowledge of Microsoft Windows, and Microsoft Office suite of products

**Advantageous**
- ITIL certification
- At least 2 years' Hardware and Software support experience
- Previous technical experience as a Tester

**Starting date**: ASAP

**Location**: Stellenbosch, South Africa